Windows 10: getting error in view reliability history

Error 1:


Description

Faulting Application Path: bad_module_info



Problem signature

Problem Event Name: APPCRASH

Application Name: bad_module_info

Application Version: 0.0.0.0

Application Timestamp: 00000000

Fault Module Name: StackHash_0000

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 00000000

Exception Code: 00000000

Exception Offset: PCH_84

OS Version: 10.0.19041.2.0.0.768.100

Locale ID: 16393

Additional Information 1: 0000

Additional Information 2: 00000000000000000000000000000000

Additional Information 3: 0000

Additional Information 4: 00000000000000000000000000000000



Extra information about the problem

Bucket ID: 48565509f28d3c5915fb08e8f96ea833 1583869490661074995



Error 2:



Description

Faulting Application Path: C:\Users\Sani\AppData\Local\Temp\QH3162.ins\inst.exe



Problem signature

Problem Event Name: APPCRASH

Application Name: inst.exe

Application Version: 12.1.0.15

Application Timestamp: 5e96bbec

Fault Module Name: GDI32.dll

Fault Module Version: 10.0.19041.1

Fault Module Timestamp: f9b8bb80

Exception Code: c0000005

Exception Offset: 0000000000002202

OS Version: 10.0.19041.2.0.0.768.100

Locale ID: 16393

Additional Information 1: a2db

Additional Information 2: a2db75a011ebb52944c298ea9ec900d6

Additional Information 3: fe99

Additional Information 4: fe9960a5bdce72de1c5a7d41e2d7cbd4



Extra information about the problem

Bucket ID: 09cedc53788d29924e02307d1615d25d 2162344084890833501

:)

 

reliability view

Hello,



Thank you for posting your query in Microsoft Community Forums. We are glad to help you.

• 
  Type control in search and hit enter.
  
• 
  Select all control panel items. Click on system and maintenance.
  
• 
  Click on the dropdown maintenance.
  
• 
  View reliability history.
  
• 
  View problem reports.
  
• 
  Now clear all the problem reports.
  

Hope this information helps. Feel free to get back to us for further queries. We will be happy to assist you.



Thanks and regards,

Jenith

 

Hardware error in "View reliability history"

Hi Azaruddin,

Thank you for reply. I checked that and it is completely clean and no error. I had hardware error every day in reliability history as shown in the attached screen shot (it also shows that I had all the updates)

 

Hardware error in "View reliability history"

My Surface Pro 4 8gb 256SSD is updated (firmware and system, the last one is 12/17). But I still constantly encountered a hardware error every day recorded in "View reliability history" with the following error message:

Description

A problem with your hardware caused Windows to stop working correctly.
Problem signature

Problem Event Name: LiveKernelEvent

Code: 117

Parameter 1: ffffe00150b0b4c0

Parameter 2: fffff801c9582010

Parameter 3: 0

Parameter 4: 54

OS version: 10_0_10586

Service Pack: 0_0

Product: 256_1

OS Version: 10.0.10586.2.0.0.256.48

Locale ID: 1033

Files that help describe the problem

WD-20151220-2041.dmp

sysdata.xml

WERInternalMetadata.xml

Is it a driver error? Display?