Windows 10: Getting error message in View Reliability History

DescriptionFaulting Application Path: bad_module_infoProblem signatureProblem Event Name: APPCRASHApplication Name: bad_module_infoApplication Version: 0.0.0.0Application Timestamp: 00000000Fault Module Name: StackHash_0000Fault Module Version: 0.0.0.0Fault Module Timestamp: 00000000Exception Code: 00000000Exception Offset: PCH_84OS Version: 10.0.19044.2.0.0.768.100Locale ID: 16393Additional Information 1: 0000Additional Information 2: 00000000000000000000000000000000Additional In

:)

 

reliability view

Hello,



Thank you for posting your query in Microsoft Community Forums. We are glad to help you.

• 
  Type control in search and hit enter.
  
• 
  Select all control panel items. Click on system and maintenance.
  
• 
  Click on the dropdown maintenance.
  
• 
  View reliability history.
  
• 
  View problem reports.
  
• 
  Now clear all the problem reports.
  

Hope this information helps. Feel free to get back to us for further queries. We will be happy to assist you.



Thanks and regards,

Jenith

 

Hardware error in "View reliability history"

Hi Azaruddin,

Thank you for reply. I checked that and it is completely clean and no error. I had hardware error every day in reliability history as shown in the attached screen shot (it also shows that I had all the updates)

 

Hardware error in "View reliability history"

My Surface Pro 4 8gb 256SSD is updated (firmware and system, the last one is 12/17). But I still constantly encountered a hardware error every day recorded in "View reliability history" with the following error message:

Description

A problem with your hardware caused Windows to stop working correctly.
Problem signature

Problem Event Name: LiveKernelEvent

Code: 117

Parameter 1: ffffe00150b0b4c0

Parameter 2: fffff801c9582010

Parameter 3: 0

Parameter 4: 54

OS version: 10_0_10586

Service Pack: 0_0

Product: 256_1

OS Version: 10.0.10586.2.0.0.256.48

Locale ID: 1033

Files that help describe the problem

WD-20151220-2041.dmp

sysdata.xml

WERInternalMetadata.xml

Is it a driver error? Display?