Windows 10: Getting into computer recovery tools without a Microsoft password?

My wife's four year old Surface computer would not boot up after many files were removed before she turned it off. Possibly some critical files were removed. The Surface took me to the login page to try the tools for computer recovery.Of course, she does not have her Microsoft password. I went online on my computer and changed her password but of course a new password cant be seen by her computer. How can I get into the Surface recovery tools ?

:)

 

hdd password recovery

howdy. if this isnt the right forum please move it.
a friend has a 3 year old hp or compaq tower. they called me to help. they are not able to get into the admin accound, because the password was changed. it was changed by them when a popup told them for security they should change thier password.
after it was changed they could no longer get into the admin account with the password they changed it to, and the computer started sending out emails to everyone on her address list with porn and viagara type adds.
i ran anti virus and we found 20 trogans, virus, ect. everything comes back clean now, but we still cant get into asdmin account to format drive.she doesnt have a vista system disc, just the recovery partition.
1.. is there a way to get the password?

2... if not can i install a new hdd and install from her recovery partition?

3...will i be able to install new hdd and install vist from my disc or is the mb set up to not alow that?

thanks for any help, they are on a limited budget and are true friends to me and i would like to help them. thanks! sam

 

Microsoft Outlook password recovery

Hi,

Thank you for writing to Microsoft Community Forums.

I understand your concern, we will look into this for you. However, in order to get clarity of the issue and assist you with appropriate steps, please reply with the answers to the questions below.

• Are you able to login to your system?
• Are you using your Microsoft Outlook account to sign in to your system?
  

I would suggest you to refer this article on

How to reset your Microsoft account password. You can also check this article on

When you can't sign in to your Microsoft account, for further information and see if it is helpful to you.

We await your response.

Regards,

Noor Azam S

Microsoft Community - Moderator

 

recovery tool for lumia 925

Hi, lumia 925 user.

Thanks for posting on Microsoft Community.

We'd suggest you use the Windows Recovery Tool. Please see the following steps below.

• Start by downloading and installing Windows Device Recovery Tool (for Windows 10, 8.x and 7) from here:
  Windows Device Recovery Tool. You may visit this link for more information on how to use this tool :
  Windows Device Recovery Tool: FAQ.

When the installation has finished, start the application and the main screen will appear:

• The procedure to restore your phone using Windows Device Recovery Tool is as follows:

1. Connect the phone to your PC (using the USB cable that came with the phone).
2. After a few seconds the PC should find the phone and you'll see the Phone Selection screen. Click your phone in this screen to select it.
3. The latest available firmware version for your device will be shown. Click the 'Install software'/'Reinstall software' button to flash your phone

Windows Device Recovery Tool will then download and install the latest firmware + OS available for your phone.

Note: Your phone will be reset to factory status when using this tool.
You may also try
Nokia Software Recovery Tool.

Please let us know if this helps.