Windows 10: Getting Popups that Microsoft Defender found threats BUT I'm Unable to access "Scans" folder

Hi, I keep getting the popups that Microsoft Defender found threats. One of the ways to correct this is to "Open Windows Explorer > Go to C:\ProgramData\Microsoft\Windows Defender\Scans\History\Service > Move/delete all the files inside the Service folder.Then Restart the PC."However, I cannot enter the "Scans" folder mentioned above. I think I do not have access to it. How can I get access to that? Because of that, I am unable to delete the files in the service folder :This is my laptop, I should have access to everything! I hope I can get some help : I have attached the screenshot as

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Unable to access 'Quarantine' or 'Scans' folder in Windows Defender Folder

Hi all, I had Windows Defender pick up a Trojan from a file I downloaded, which I quarantined. However Defender now tells me 'Remediation Incomplete'

"Detected: Trojan:Script/Wacatac.H!ml

Status: Failed

This threat or app might not be completely remediated."

There are no further actions or options available - last time this happened I had the option to delete the file direct from the Windows Security window.

I assume this means it was not able to successfully quarantine or delete the file but the file has been removed from my Downloads folder and doesn't show up in any explorer search of either Downloads folder of the whole C drive.

I wanted to check my Quarantine and Scans folders as per instructions on other similar threads to see if it's in there and needs a manual delete.

When I go into C:\ProgramData\Microsoft\Windows Defender and click Quarantine or Scans folders I get the following error:

- "You don't currently have permission to access this folder"

- "Click Continue to permanently get access to the folder"

- I click Continue and get the same message about permission, but also:

- "To gain access to this folder you will need to use the 'security tab' (which is blue link)

- I click on this and enter a window labelled "Permission Entry for Quarantine"

In this window I'm unable to make any changes.

As far as I can tell I already have full access permissions as I am the administrator and the only user on this machine.

Primary Question - Why can't I access these folders?

Secondary question - Do I need to take further action? Am I still at risk from that Trojan? Defender offers me no further actions I can take. I believe quarantine files autodelete after a certain amount of time anyway.

 

Windows Defender Protection History - Unable to remove threat entry  

In another thread....

 

Threats detected by Windows Defender

Hello @AdvancedSetup, When I click on View detailed results of the scan:

I get this list of infections found:





Finally, I attach the reports: