Windows 10: Getting the "We can't sign in to your account" message, and getting it in safe mode with...

Since a recent windows 10 update on my laptop, I have gotten a constant result of "We can't sign in to your account" message every time that I try to login to my account on my computer.Also the start button won't respond if I left click it when I am in the temp profile, I have to right click to do anythingI have an hp notebookThe system specs are:Windows 10 homeProcessor - Amd a10-9600p radeon r5, 10 compute cores 4c+6g 2.40 ghzInstalled memory - 12.0 gb 11.5 gb usableHas one terabit for the hard drive, I have 449 gb free of 930 gb, I have a good many games from steamSystem type - 64-bit ope

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Password not accepted in Safe mode

Hi,

Thank you for posting your query on Microsoft Community forum.

Have you tried all the above steps suggested by Sangeeta Sarkar on September 13, 2015.

I would suggest you to provide some information to help you better.

• Are you trying to login the Microsoft account or the Local account in safe mode?
• Did you try with only safe mode or safe mode with networking?
• What is the critical error you are getting?

If you are using Windows 10. To go to safe mode you have to follow the below steps.

If you are able to go to login screen in normal mode try the below steps to go to safe mode with networking.

• 
  At the login screen click on the power symbol.
  
• 
  Hold SHIFT + Click Restart.
  
• 
  After restarting your system, select the Troubleshoot option.
  
• 
  Select advanced options under
  Troubleshoot screen.
  
• 
  Click on Startup Settings.
  
• 
  Click Restart and follow the onscreen steps to go to
  Safe Mode with networking and check if you are able to login.
  

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Please get back with more information, we will be glad to help you further.

 

Im Stuck In Safe Mode And Can't Get Out

Hi,

Safe mode is a diagnostic environment in the Window operating system that allows customers to access the computer to perform troubleshooting steps when you are experiencing an issue that prevents normal usage. There are different reasons as to why you are
not able to get out of safe mode. This could include the start up settings of the computer or the boot method that was chosen in the settings. For us to resolve your concern, kindly answer the questions below:

• Were there any error messages that show up when you attempted to boot your computer in normal mode?
• Did you still get the password prompt when you accessed safe mode?
• Since you mentioned you reset your password when you attempted to sign in, does it still say invalid password?

We look forward to your response to our queries.

 

Can't get out of safe mode

Hi Jacob,

Thank you for posting your query in Microsoft Community.

I can understand how frustrating it could be when things go unusual.

To guide you in right direction we want to know:

• How did you went to safe mode?

We suggest you to follow the below steps and check if it helps:

• 
  Press Windows key + R.
  
• 
  Type msconfig.
  
• 
  Go to boot Tab.
  
• 
  In the boot option uncheck the safe boot option and save it.
  

Keep us posted if you face any issues on windows in future. We will be glad to help you.