Windows 10: getting windows after hard drive getting damaged

My hard drive ran into problem and I couldn't get a backup also. So I don't know how I can install a new windows after installing a new hard drive. How can I contact Microsoft and How can I prove to them that I already have a windows license?

:)

 

Samsung M3 portable hard drive not getting recognised on Windows 10.

Hi,

Thank you for your response with the current status of the issue.

To assist you better, please provide us the below information

• Have you tried to uninstall and reinstall the external hard drive on the computer?
• Are you logged into the Administrator Account while assigning the driver letter to the external hard drive?

I recommend you to follow the steps below to update all the pending Windows updates and also try to reinstall the hard drive driver in the Device Manager. Check if it helps.

Step 1: I suggest you to update all the pending Windows updates in the computer and check if it helps.

1. Click on Start Menu.

2. Then select Settings.

3. Choose Update & security >
Windows Update >Check for updates. Install any available updates and restart your PC if required.

Step 2: I recommend you to uninstall and reinstall the Hard drive as suggested in the previous post. Also you can run Hardware and Device troubleshooter.

Step 3: Then try to boot the computer in safe mode and check if the hard drive is getting recgonized in it or not.

Start your PC in safe mode in Windows 10:

http://windows.microsoft.com/en-in/windows-10/start-your-pc-in-safe-mode

Please get back to us with an update on issue in connecting External hard drive into Windows 10, we will be happy to help.

Thank you.

 

Hard drive/ OS issue

a guy suggested :

• shutdown
• unhooked HDD
• restarted
• yay !!
• reconnected HDD
• restarted
• yay !!

also , try method 3
Drive Where Windows is Installed is Locked: How to Unlock It

 

Samsung M3 portable hard drive not getting recognised on Windows 10.

Hi,

Thank you for your response with the current update on the issue.

I suggest you to follow the steps below to uninstall the External Hard drive driver from the Device Manager and then reinstall the driver automatically.

Step 1: I suggest
you to check if external hard drive is getting recognized in the Device Manager or not. Also check the status of the device.

1. Press Windows Key + R Key.

2. Then type “devmgmt.msc” without the quotes and hit on
Enter Key.

3. Expand Disk Drives.

4. Right click on the External hard drive driver and click on Uninstall.

5. Follow the instruction to uninstall it.

Step 2: I recommend you to connect the External hard drive to the USB port of the computer. It will reinstall the External hard drive onto the computer. Then check if you are able to access the external hard drive
through File Explorer or not.

Please get back to us with an update on issue in connecting
External hard drive to Windows 10, we will be happy to help.



Thank you.