Windows 10: Gigabyte G6 KF BSOD

Hi Sir,I have this Gigabyte gaming laptop newly purchase last week. It has twice DSOD encounter recently after i installed the two audio driver according to Gigabyte website. Dolby Driver ver. 3.30602.635.0 and Realtek Audio ver. 6.0.9605.1.I have upload both dumpfile and sysinfo file under the onedrive link. Kindly advice the cause and solutions.https://1drv.ms/f/s!AroD6f0IgBjJiQYEamMcQpr6mMfe?e=GSsj5BAdditionally, is it all driver in the Gigabyte website i have to install?Thank you.

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BSOD Critical Kernel-Power 41 (63) On a Gigabyte G5 KF

I checked the Gigabyte website and noticed that there is a BIOS version for your device released on February 16, 2024. The current BIOS version installed on your device is from April 8, 2023.

Therefore, I suggest you update your device BIOS following Gigabyte's instructions.

See if the mentioned behavior stops occurring after doing this.

Feel free to ask back any questions. Click on the "Reply" button below my reply.

 

BSOD gygabyte g5 kf

I recently purchased a new laptop, a Gigabyte G5 KF (i5-12500H, RTX 4060, 460GB M.2 SSD, and 8GB RAM). It has been giving me many BSODs with the following messages: UNEXPECTED STORE EXCEPTION, WHEA UNCORRECTABLE ERROR, and SYSTEM SERVICE EXCEPTION. I have tried all possible ways to correct these errors. I have used the sfc scannow command, tested the RAM with Memtest86+, and found no errors. I have also executed the chkdsk /r command, but nothing. I also tried updating all the laptop drivers from the official Gigabyte website, including updating the BIOS drivers, but the blue screens continue. I have exhausted all my options for repairing this. I don't believe it's hardware-related but rather a driver issue. When I enter the reliability monitor tab and compare when the blue screens occurred, it only says this:
"Description The previous system shutdown at 7:05:11 PM on ‎4/‎12/‎2024 was unexpected."

Additionally, I found this:

Description A problem with your hardware caused Windows to stop working correctly.

Problem signature Problem Event Name: LiveKernelEvent Code: 141
Parameter 1: ffff9a8fe1f09010
Parameter 2: fffff807bb337470
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_22631
Service Pack: 0_0 Product: 768_1
OS Version: 10.0.22631.2.0.0.768.101
Locale ID: 1033

Extra information about the problem Bucket ID: LKD_0x141_Tdr:6_IMAGE_igdkmdn64.sys_GEN12LP_DX12_PAGEFAULT

Should I return the computer? Or can this problem be fixed? It's worth mentioning that most of the time this happens when the computer is unplugged.

 

STILL NEED HELP! I got 4 BSODs / Blue Screens in a month, on a new computer

I got a new computer a month ago. Since then, I encountered the BSOD 4 times, 3 times while gaming and one time I was checking the task manager because my computer's Control Center app froze... I am getting worried and pretty sad. Could you please help me?

My system:

• 16 GB Ram
  
• Intel Core i5 12500H processor
  
• NVIDIA RTX 4060 GPU
  
• Gigabyte G5 KF Notebook
  
• Windows 11 Pro 22H2
  

The codes were shown when I encountered the BSODs and what was I doing when it happened:

1. SYSTEM_SERVICE_EXCEPTION (gaming)
   
2. UNEXPECTED_STORE_EXCEPTION (gaming)
   
3. VIDEO_SCHEDULER_INTERNAL_ERROR (checking task manager)
   
4. KERNEL_DATA_INPAGE_ERROR (gaming)
   

If you need any additional information I can provide it.