Windows 10: Gigabyte X299 UD4 Pro does not recognize external hard drives via USB ports

Hi - I use my desktop for photo and video editing from the external hard drives. since I updated to Windows 11 about a week ago, my computer has not been able to detect any of my external drives. I tried looking for drivers that would resolve this issue. I have not been able to find anything.

:)

 

USB port only recognizes external hard drive.

One of my usb ports only recognizes 1 external hard drive. The hard drive is powered by the usb port and works in every other port. The usb port fails to recognize any other device I plug in (The last USB device you connect malfunctioned). The port does
however still charge devices. I have attempted every fix: reloading drivers, formatting and reinstalling windows, re flashing my bios, etc. This problem originally started upon trying to update windows with the external drive.

 

Toshiba external hard drive not recognized

Hi Philip,

Thank you for writing to Microsoft Community Forums.

I understand that the external hard drive is not recognized by the PC. I appreciate your efforts in trying to resolve the issue.
It would be great if you can answer these questions to assist you in a better way.

• Did you try connecting the Hardrive to different USB Port?
  
• Does the Hardrive get detected if you try connecting it to a different PC?
  
• Are you aware of any changes made to the computer recently?
  

I suggest you refer and follow the steps mentioned in the KB article and check if that resolves the issueError:
“USB Device not recognized” when you try to access a USB external hard drive

Note: Ignore method 2 & 5 from the above article.

Let us know how it goes.

Regards,

Zaki

 

external hard drive not recognized

Hello zbook
#1) I have tested the external drives in three different computers, win10 pro, Win10, and XP. The results are identical. When I plug in the external hard drive windows signals a new device with an audio signal and the light comes on on the external drive. The results on all three pc's is identical in disk manager, file explorer and device manager.
#2) I have tried all solutions presented to me by FreeBooter, from the simplest solution of uninstalling the external drive in device manager and rebooting windows, to using the various third party software that was suggested, obviously with out success.
#3) The attached screen shots will only show one of the drives attached because I don't have enough free USB ports to attach two drives and I didn't think it would have been a good idea to use a hub.
#4) one strange thing about one of the drives is that now device manager lists it as a Toshiba drive although it is a Western Digital.
#5) Sorry but I have no way of getting a photo of BIOS










I look forward to reading your comments