Windows 10: Glitched Windows Hello closes and re-opens right after inputting PIN

Hello, I've been facing a problem with Windows Hello for a couple weeks now where it doesn't matter the situation, it always closes and re-opens when inputting my password, doesn't matter if it is right or wrong, I can't change the PIN or do anything else either, has anyone here faced this issue before and knows how to fix it? Thanks in advance.

:)

 

Login with PIN and Hello

Hi Jean,

Windows 10 includes multiple options to sign-in to your account, including the ability to sign-in using a PIN and Windows Hello, which uses facial recognition. For us to provide a solution suited to your concern, we need additional information. Can
you answer the questions below?

• How are you setting the PIN and Hello?
• Which build version of Windows is your PC running on?
• Were there any error codes or messages?

In the meantime, we suggest that you follow the steps below on how to set up PIN.

• Open Settings.
• Select Accounts.
• Click Sign-in options.
• Click the Add button for the PIN and set your PIN.
• Do the same for the Windows Hello.

Looking forward to your response.

 

cannot find windows hello pin

Hello,

Try to enable PIN using registry. Try these steps:

1. Open Registry Editor.
2. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\System.
3. Set AllowDomainPINLogon to 1.
4. Close Registry Editor and reboot your system.

Hope this helps!

 

Windows Hello Pin wrong username

Hi,SP4577

Welcome to the MicroSoft Community.

According to your description, I think it is caused by an error in the biometric module. I suggest you try the following steps to solve it:

1. Open the "Services" panel and stop the biometric service:
   
   Press the Windows + R key to open the run dialog.
   
   Type services.msc to open the service.
   
   Select Windows biometric services from the left column.
   
   Right-click on it and select "Stop" from the list that appears.
   
2. Do not close the service window, and open the Explorer:
   
   Navigate to C:\Windows\System32\WinBioDatabase
   
   Place the folder under. The DAT file was renamed to. DAT.BAK file
   
3. Go back to the "Services" panel and launch the biometric service:
   
   Press the Windows + R key to open the run dialog.
   
   Type services.msc.
   
   Select Windows biometric services from the left column.
   
   Right-click on it and select "Start" from the list that appears.
   
4. Restart your computer.
   
5. Tap Start - Settings - Account - Login Options -PIN, then reset your PIN.
   

If there is anything not clear or I can't understand your problem, please do not hesitate to let me know.

Best Regards,

Martin | Microsoft Community Support Specialist