Windows 10: Good day, I have a wireless keyboard but the bluetooth dongle is not working. What do i do?

Good day, I have a wireless keyboard but the bluetooth dongle of the keyboard is not working. What do i doRegardsCalvigo

:)

 

Bluetooth USB Dongle

Ok so here's a question. I had a revelation today that: "Duh, my keyboard/mouse is bluetooth, shouldn't that be the same thing?" My goal here is to get my new Motorola HT820 bluetooth headphones to work with on my computer.

Keyboard/Mouse is Logitech MX5500 Revolution, bluetooth wireless, came with a USB dongle that they connect through. I tried today to get the headset to work, and it won't receive sound. I can get it "connected," but with complications. I'm using Windows XP, have Setpoint 4.7, and I've tried the following:

-Changed the radio settings to a bluetooth hub instead of locked to the keyboard/mouse.

-Clicked "Connect Other Devices."

- Paired headphones with windows. Windows connects correctly, the device reads connections, windows shows it as "already connected" when I try to connect it again. I click on Control Panel -> Bluetooth Devices, and I see the "Motorola HT820" listed as "Passkey enabled," but it doesn't say "Connected" like the keyboard and mouse do. Also, audio does play on the headphones.

-Click on Properties on HT820, and then on services, it does not show any services at all.

- Searched around google, logitech, motorola websites & forums to answers or help, nothing. Closet I got was logitech's "Bluetooth FAQ" which has the following paragraph (http://www.logitech.com/lang/pdf/bluetooth/bluetooth-faq.pdf):

"3.6 How do I listen to music wirelessly with a Bluetooth headphone?
All you need is a Bluetooth headphone and a media player such as iTunes or Windows Media Player 10. For optimal results, it is recommended you use a headphone with Bluetooth 2.0 Enhanced Data Rate, to benefit from the maximum bandwidth (up to 3Mb/s).
Please refer to our online "How To" documents for step-by-step instructions related to your specific device (www.logitech.com/bluetooth/howto)." [That link transfers you back to the same pdf document - it's a circle]

-I tried to install latest Widcomm stack from broadcomm's website, but it says it's not compatible with this dongle.

-Called Logitech Tech Support - got a total jerk girl who straight up said "No i can't help you." And then wouldn't give me the time of day after that.

I've read on threads on Logitech forum that people are using this headset with logitech dongles. Any help getting this connected? I just don't want to have 2 bluetooth dongles connected when I rly only should need this one. Otherwise I guess I'll just purchase one of the ones above, and use that to connect my keyboard, mouse, and headphones all in one swoop.

Sidenote: anyone have experience/knowledge with behavior when 2 bluetooth USB dongles are connected to the same computer?

 

Old bluetooth dongle not work with new ear buds

I have good use of the first Bluetooth dongle on their list on my Notebooks that do not include Bluetooth as part of the Wireless Network adapter and on Desktops:
Search bluetooth

But has been noted with a number of posts on this and other forums, Bluetooth and audio isn't all that easy to work with, no big problem with mice.

 

Old bluetooth dongle not work with new ear buds

I have a laptop, 2 desktops, and 2 TVs with Bluetooth. The Bluetooth is built into the laptop and TVs but the desktops have Bluetooth dongles.

I have a Bluetooth headset and buds. Both will connect to any of the devices above. The biggest problem is pairing. I have discovered that sometimes I can't pair with one device if it is still paired with another. Once I unpair the old device I can pair them with a new one. Another thing is know is how to start pairing mode. The headset and buds have different ways to do this. Sometime a device will show that has already been paired but will not connect. I have to delete the device in the list and redo the pairing again. Then it will connect again.