Windows 10: Got a Blue Screen when Using Skype 0x00000119

Hello, can anyone help me? I got a blue screen when i use skype to do video call.

I don't know how to fix this, I've search for the fix in the internet, and it told me to update the display adapters driver. So I did that, and restarted my laptop. Then, when I use skype again it still crashes and ended up giving a blue screen.



This is the details about the system failure:


Log Name: System

Source: Microsoft-Windows-WER-SystemErrorReporting

Date: 21/03/2020 02:22:33

Event ID: 1001

Task Category: None

Level: Error

Keywords: Classic

User: N/A

Computer: LAPTOP-930TCP7M

Description:

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000119 0x0000000000100000, 0x0000000000000001, 0x0000000000000000, 0xffff8d075d6c4000. A dump was saved in: C:\windows\MEMORY.DMP. Report Id: 41802dd7-daf9-41dc-a118-6f00fa5ac1f4.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />

<EventID Qualifiers="16384">1001</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>0</Task>

<Opcode>0</Opcode>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2020-03-20T19:22:33.651224600Z" />

<EventRecordID>10452</EventRecordID>

<Correlation />

<Execution ProcessID="0" ThreadID="0" />

<Channel>System</Channel>

<Computer>LAPTOP-930TCP7M</Computer>

<Security />

</System>

<EventData>

<Data Name="param1">0x00000119 0x0000000000100000, 0x0000000000000001, 0x0000000000000000, 0xffff8d075d6c4000</Data>

<Data Name="param2">C:\windows\MEMORY.DMP</Data>

<Data Name="param3">41802dd7-daf9-41dc-a118-6f00fa5ac1f4</Data>

</EventData>

</Event>

:)

 

Blue Screen

Hi,





Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
would like to know more about the issue. Please clarify the following:

• Did you get a STOP code?
• Did you install any hardware or driver recently?

For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
article and simply follow the steps.



Feel free to contact us if you need further help.

 

Blue Screen of Deaths on a Daily

Hi,

Blue screen errors can occur if a serious problem causes Windows to shut down or restart unexpectedly. This error can be caused by both hardware and software issues. To isolate your concern, we'd like to know if there were any changes made
prior to the issue.

In the meantime, we suggest that you follow the steps provided on this link for blue screen error basic
troubleshooting. Once you're on the page, select the option on when do you get the error and proceed with the steps listed.

Let us know how it goes after performing the suggested steps.

 

Startup Blue Screen

Hi Jon,

Startup blue screen error(s) can occur if a problem causes your PC to shut down or restart unexpectedly. It could be due to the following:

• Outdated device software drivers
• Corrupted Windows update system files
• Software/Security conflicts

We would like to know some information:

• Did you get any blue screen stop error codes?
• Have you tried booting in Safe mode?

We suggest that you check this
article about troubleshooting blue screen errors and follow the troubleshooting steps provided there.

We will wait for your response