Windows 10: got a new H.P. computer to upgrade an older H.P. computer. When I log in I see all my...

got a new H.P. computer to upgrade an older H.P. computer. When I log in I see all my programs except my Hallmark Card Studio program

:)

 

Lost login code Win 10 H/P

shobee,

Here are cleaned up copies of your photos.








They show without any doubt whatsoever that the problem password is a user account password. That can be overcome.
- My worry was originally that the lost password might have been a Bios or Bitlocker password. Either would be a serious, probably unresolvable, problem.

But it's just a user account password. It is resolvable - no ifs, no buts, no maybes

The procedures in my post #8 above are therefore applicable and can be followed, albeit with trepidation, by any user prepared to study each step in turn without being overawed by the enormity of thinking about the whole job all at once.
- Perhaps you would like to read through the whole lot just to get a feel for it all before starting. But don't try to absorb the whole lot at once - step by step will be quite good enough.
- You did not say how old your grandson was or what his computer skills were. He might relish doing the work himself. You might want to assist him by ticking off each step as he does it [and I've managed to write that without once using the words supervise, oversee or control].
- At some unknown stage in the future, your grandson will need to do each of these procedures himself. So throwing him in at the deep end is not completely inappropriate even though he'll have to cope with them all at once. But only each step in turn, not the whole lot at once.

His computer will be up & running as normal [no, better than normal] in less time than we've spent having this conversation.

In my post #8 I've added links to tutorials about setting an account PIN when the job is complete. Many users like PINs [they are simple] but the password must still be written down somewhere secure yet accessible because the full password can be required sometimes & those times are always long after it has been forgotten.

I'm about to go offline but will be back tomorrow. Ask as many questions as you want.

Best of luck [not that you'll need any],
Denis

 

Recover pointer and touch-screen capability on H-P Split

Need to recover the pointer and the touch-screen capability on my H-P Split.

When it starts up, there is no pointer, and the screen doesn't respond to touch.

Suggestions?

 

Debugging malware error 895-system 32.exe on a h/p

Can anyone help with "debug malware error 895-system 32.exe on a h/p". I have Winodws 10 so it seems the steps are different than other versions.

Thanks