Windows 10: Got Blue Screen, then Ran WINDBG. I don't understand anything

Title.This is the limit of my computer knowledge. I'm getting crashes and black screens and i just got a blue screen.I searched google on what to do and ended up downloading WinDbg to view the log file after getting the file path from the Windows Event Viewer. It prompted me to open the latest crash report and so i accepted. I got the following text which i do not understand. What should i do now? Microsoft R Windows Debugger Version 10.0.22415.1002 AMD64Copyright c Microsoft Corporation. All rights reserved.Loading Dump File [C:\Windows\MEMORY.DMP]Kernel Bitmap Dump File: Kernel

:)

 

Blue Screen

Hi,





Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
would like to know more about the issue. Please clarify the following:

• Did you get a STOP code?
• Did you install any hardware or driver recently?

For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
article and simply follow the steps.



Feel free to contact us if you need further help.

 

November updates blue screen Error

Hi John,



Welcome to Microsoft Community and thank you for posting your query.



To understand the issue better, please provide us more information.

• 
  Are you using any third party software for chatting?
  
• 
  Which anti-virus program are you using?
  

For now, I suggest you to go to the below link and try the steps.

Troubleshoot blue screen errors

Troubleshoot blue screen errors



Please get back to us with the status, we will be glad to help you.

 

Startup Blue Screen

Hi Jon,

Startup blue screen error(s) can occur if a problem causes your PC to shut down or restart unexpectedly. It could be due to the following:

• Outdated device software drivers
• Corrupted Windows update system files
• Software/Security conflicts

We would like to know some information:

• Did you get any blue screen stop error codes?
• Have you tried booting in Safe mode?

We suggest that you check this
article about troubleshooting blue screen errors and follow the troubleshooting steps provided there.

We will wait for your response