Windows 10: Got the scam disabling my laptop, neither of the two suggestions worked: control, shift,...

Can’t get any suggestions to work to get rid of scam saying they’ve disabled my laptop

:)

 

Recently installed update on laptop and now the screen is black. I've tried the windows, control, shift and b reset, it didn't work. Are there any suggestions?

Recently installed update on laptop and now the screen is black. I've tried the windows, control, shift and b reset, it didn't work. Are there any suggestions?

 

Scam Control Software on Laptop

If it's supremo remote desktop - it runs without installation. Check this:

Uninstall Supremo in just a few steps

Edit: Already posted above. You could also run a UVK Scan then see what shows up in the scan log.




UVK - Ultra Virus Killer

 

shift keys not working

I upgraded to windows 10 on my Toshiba laptop and then did the windows update and when I tried to do anything with the shift key neither one works. I read all the suggestions I could find in here and tried most of them with no luck. I ran the hardware
and device troubleshooter, I went to the keyboard on control panel and it says it's working properly. I tried shift/control/alt keys all together. I downloaded and scanned with anti malware and I did the fn and del keys with no results. I would like an easy
fix for this as I believe it is a windows 10 and or update for windows 10 issue. I am not real savvy on the computer so I need step by step instructions, please and thank you.