Windows 10: Got virus on my computer from when new window opened in Google Chrome. Windows defender...

I was watching a movie on an illegal website Sflix when suddenly a new window opened and automatically started downloading. Windows Defender recognised this as a threat and stopped the download. I can't find this download in file explorer or Google Chrome downloads. I then went to Windows Defender's main page and there it said that everything was good. I then went to protection history. There I found the virus and it said Fixing not completed. I clicked on that and it opened UAC User administrator control. I was afraid to say yes because I think I will be able to overrun Windows Defender a

:)

 

Google Chrome Crahses and suspended in task manager

Hi GSsswuw8,

Thank you for writing to Microsoft Community Forums.

Could you please help me with the below information:

1. Do you have any antivirus installed on the computer?
   
2. Are you aware of making any changes to the computer or browser prior to the issue?
   

This issue is because of profile data corruption on google chrome or because of cookies, extensions, plugins and History. I would suggest you to follow the steps mentioned below to resolve this issue.

Method 1: Rename Google chrome file.


Before proceeding I would suggest you end all the task related to Google Chrome from task manager.

Step 1: Rename Chrome User Data file.

1. Press Windows and
   E key together on your Keyboard.
2. Navigate to %LOCALAPPDATA%\Google\Chrome.
   
3. Search for User data folder. Rename this folder to UserData.old
4. Open the chrome now and check if it is working.
   

Note:
The new user data folder will be created automatically, but
new profile will not have any of your previous data in it. To access the data back, try signing out and signing in back to the application. Or you have to manually copy the data from old profile.

Step 2: Copy the previous data to New Profile.


I would suggest you end all the task related to Google Chrome from task manager.
Then follow the steps mentioned below:

1. Press Windows and
   E key together on your Keyboard.
2. Navigate to %LOCALAPPDATA%\Google\Chrome\UserData.old\Default.
   
3. Open a new tab and navigate to: %LOCALAPPDATA%\Google\Chrome\User Data\Default. (Make sure this is the new user data folder)
   
4. Now copy the file one by one, once the copy is done. In-between Reopen Chrome browser and check if there is issue same issue.
   
5. If the issue reoccurs, then the culprit is one of the file copied above.
   

Method 2:
Troubleshoot on google chrome.

Note: The Uninstall and Reinstall option might reset security settings or privacy settings that you added, this will also clear the history, favorites, cookies and password. We recommend
that you note these sites and settings before you use the Reset on chrome.

I would suggest you to follow the steps mentioned in the article on
Fix Chrome if it crashes or won't open.


Hope it helps.

Let us know if you got the help you needed by clicking Yes or No.

Roohi Taj S

Microsoft Community - Moderator

 

Windows 10 and Google chrome problems

Hello,

Thank you for your interest in Windows 10.

As you have mentioned that now you rolled back to windows 7 ultimate.I would suggest you to follow the steps given below and check.

Uninstall and reinstall Google Chrome and check

To uninstall and reinstall Google Chrome follow the steps given below.

• 
  Press start button.
  
• 
  Select Control Panel.
  
• 
  In Control Panel , Click on
  Programs
  
• 
  Then Click on Programs and features.
  
• 
  Select Google Chrome and Click Uninstall button
  

Uninstall Chrome prompt dialog appears and the further uninstallation process continues if you click uninstall button. Once Google Chrome gets uninstalled, you can download and install Google Chrome from its official website,
and check if issue persists.

If issue still didn’t get resolved by the above mentioned steps, I would also suggest you to post the query in Google support forums for more help.

Get help from the Chrome community:
Google Chrome Help

Hope this helps, if you need further assistance on Windows let us know we will be glad to help.

 

Google Chrome download

Hi,

Thank you for posting your query in Microsoft Community. Appreciate your interest in using Windows 10.

I suggest you to uninstall the application and download the setup files or install directly from Internet explorer by following the steps below:

• Open Internet explorer and type ‘www.google.com’ in the address bar.
• To will get a notification on the right side of the browser to download and install Google Chrome.
• Click on the notification and follow the prompts to download and install the Google Chrome application.

Hope the information is helpful. Feel free to
write to us for any other assistance with Windows, we’ll be glad to assist you.