Windows 10: Graphics device issue

I updated my intel uhd graphics driver from acer official page because many videos were not playing properly. However, even after updating, the issue is still not solved. On further investigation i went to device manager and looked in the events section. There it says "device not started igfx" can you please help to resolve this issue? It is the latest driver recommended for my device.Here's the exact errorevice PCI\VEN_8086&DEV_9B41&SUBSYS_13451025&REV_02\3&11583659&0&10 had a problem starting. Driver Name: oem16.inf Class Guid: {4d36e968-e325-11ce-bfc1-08002be103

:)

 

graphics card issue in Windows 10

Hi Harish,

Thank you for keeping us updated.

I would suggest you to follow the same steps above suggested by Jenith_James and select the previous operating system like
Windows 8/8.1 or Windows 7 and install it
and check if it helps.

Let's try the below steps and check if it helps to resolve the issue.

Method 1: I suggest you to update graphics drivers
following the below steps.

• Press Windows key + X and select Device Manager.
• Search for Display Adapters and expand it.
• Right click on the graphics driver and select
  Update driver software.

Method 2: Uninstall and Reinstall the
graphics card drivers and
update and check.

Refer: How
to install and update the drivers

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

 

une acceleration graphic

Hi Majed,


Thank you for posting your query in Microsoft Community.



I understand the inconvenience you are facing. Let me help you in resolving the issue.



I would appreciate if you can provide us the following information to help us understand the issue better.

• What are the troubleshooting steps you have performed to resolve the issue?
• When exactly do you get this error message?

I suggest you to try following methods and check if it helps.

Method 1: I would suggest you to run “Hardware and Devices” troubleshooter to diagnose the exact issue.

Follow these steps to run the troubleshooter:

• 
  Press “Windows key + X”.
  
• 
  Type “Troubleshooting” without quotes in the Search box and hit enter.
  
• 
  Select “Hardware and Sound” from the Troubleshooter Window.
  
• 
  Select “Hardware and Devices” under Devices option.
  

Follow the On Screen instructions.

Method 2: I suggest you to Un-install and re-install latest graphics card drivers from the manufacturer’s website and see if that helps:

Follow these steps:

• 
  Press “Windows Key + X” from the keyboard.
  
• 
  Type “device Manager” without quotes in the search box and hit enter.
  
• 
  Right click on the graphics card drivers and select
  “Uninstall”.
  

Restart the computer once it is uninstalled.

Keep us posted on Windows related queries and we will be happy to assist you further.

 

Unknown Device Issue

Hi,

Thank you for contacting Microsoft Community. Your interest in Windows 10 is much appreciated.

We understand how you feel about the situation. We're sorry for the trouble.

Method 1: Hardware Troubleshoot

Windows has a built-in troubleshooter to check and fix issues with Hardware and Devices. I would suggest you to run this troubleshooter to check if the issue is with your Devices.

Refer these steps:

• Press Windows key +X, select Control panel

• Change the view by option on the top right to Large icons
• Click on troubleshooting and click on the
  View all option on the left panel
• Run the Hardware and Devices

Method 2:I suggest you to login to safe mode and check if the issue still persists. This is to isolate the issue of the graphics driver.

To enter into Safe Mode in Windows 10, follow the steps given below.

• Restart your PC.
• Press Shift + F8 before the Windows logo appears.
• Click See Advanced Repair Options.
• Click Troubleshoot.
• Click Advanced Options.
• Click Windows Startup Settings.
• Click Restart.

You then see a list where you can choose Safe Mode.

If the issue still persists then I would suggest you to contact the respective manufacturer.

Hope this information is helpful. Reply with necessary information and we will be happy to help you further