Windows 10: Graphics Driver Update Advice for Gaming Laptop

Hi,I have a Lenovo Gaming laptop L340-17IRH Gaming Laptop ideapad - Type 81LL, Windows 11 and unfortunately my games are unable to load due to the EA App coming up with an error message saying that the games can't run with the video card in this system. To solve this, I want to update my graphics driver/card, however I've not done this before and as I'm not good with technology I'm a bit lost with where to start so could do with some advice please.The screenshot of my graphics driver is below:I'm not sure why there are two, and if I need to get rid of one or update both. I've downloaded th

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Intel Graphic Driver Update

Hello,



Thank you for posting your query in Microsoft Community.



We do understand your concern and we will be happy to help you regarding this.

Please answer the below questions:

• What exactly happens when you launch the game?
• Do you get any error message?

I request you to try the following steps:

Uninstall and Reinstall the Graphics Card Drivers.

Step 1: Uninstall the Graphics Card
Drivers

• 
  Right click on Start menu.
  
• 
  Click on “Device Manager” from that list.
  
• 
  Search for the Graphics Card
  from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted drivers
  from the computer.
  
• 
  Follow the on-screen instructions to complete it and then restart the computer if prompted.
  

After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

Step 2: Go to the Computer or Graphics Card
manufacturer’s website and search for the latest Windows 10 drivers available for the
Graphics Card model and then install it by following the instructions given in the website.



I hope this helps you. If you have any further query in future, feel free to contact us. We will be happy to help you.



Thank you.

 

Custom Driver : Intel HD Graphics & ATI Combo (Alpha) - by nIGHTmAYOR

according to laptop support page they do list an old downloadable driver for intel for windows 7 , weather this is related to there being several variants of that laptop or this laptop has switchable graphics i may just suggest you reset the bios and see if things change , if yes you may be able to apply step 2 , if not then apply step 4 and call it today , you are still better off being on the high performance gpu .

Out of curiosity can you take a snap shot from Settings > System > Display. Scroll down and click the “Graphics Settings” ?

 

Display Driver problem with pyramid game on solitaire daily challenge

Hi,

Thank you for your reply.

I suggest you update Graphic card drivers:

• 
  Press Windows key + X and click on
  Device manager.
  
• 
  Expand Display Driver from the list.
  
• 
  Right click on the Graphic driver and select
  update driver software.
  

If the issue still persist, I suggest you to un-install and re-install the game and check.

Regards,

Guru Kiran