Windows 10: Graphics drivers and BSOD

I was playing a game. And then the computer crashed.


It attempted reboot but could not and I recieved BSOD with error message win32kbase.sys stop code. After attempting to reset the OS and system recall (error 0x80070003), I tried safe mode and it booted.


In safe mode I used DDU to delete drivers (with Nvidia support's help). After that I could boot outside safe mode.


Now, when I attempt to download the drivers for my GPU the system blinks like it always does when I get a new driver and makes the little sound like its going to refresh resolution.. but the screen goes dark and it crashes. Then it can't boot again and I'm back to square one.


How can I get my GPU to work again>?

:)

 

Intel Graphic Driver Update

Hello,



Thank you for posting your query in Microsoft Community.



We do understand your concern and we will be happy to help you regarding this.

Please answer the below questions:

• What exactly happens when you launch the game?
• Do you get any error message?

I request you to try the following steps:

Uninstall and Reinstall the Graphics Card Drivers.

Step 1: Uninstall the Graphics Card
Drivers

• 
  Right click on Start menu.
  
• 
  Click on “Device Manager” from that list.
  
• 
  Search for the Graphics Card
  from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted drivers
  from the computer.
  
• 
  Follow the on-screen instructions to complete it and then restart the computer if prompted.
  

After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

Step 2: Go to the Computer or Graphics Card
manufacturer’s website and search for the latest Windows 10 drivers available for the
Graphics Card model and then install it by following the instructions given in the website.



I hope this helps you. If you have any further query in future, feel free to contact us. We will be happy to help you.



Thank you.

 

Intel HD Graphics Driver

Hi Jim,

Thank you for posting in Microsoft Community.

This issue might have caused due to the outdated drivers of the Graphics display card.

Let's try the below steps and check if it helps to resolve the issue.

I would also suggest you to update graphics drivers.

• 
  Press Windows key + X and select
  Device Manager.
  
  
  
• 
  Search for Display Adapters and expand it.
  
• 
  Right click on the graphics driver
  and select Update driver software.
  

Refer:
How to update the graphics card drivers

If that doesn't help uninstall and reinstall latest graphic driver from manufacturer's website.

Keep us informed if the issue is resolved. We are glad to help you further.

 

Graphics driver "requires further installation."

Hi Michael,

Thank you for posting your query in Microsoft Community.

I understand the inconvenience that you are facing, I will be glad to you help you.

The issue could be if the drivers are either not updated or get corrupted. So, I would suggest you to update the display drivers and see if it helps you to fix the issue.

Method 1: Update display adapter driver.

Step 1: Check for the latest driver update through Windows Updates.

• 
  At the Start screen, type
  Windows Update.
  
• 
  Click or tap Settings on the right side of the screen, and then select
  Install optional updates from the left results.
  
• 
  When the Windows Update control panel opens, click on “Check for Updates” on the top left corner to receive a fresh list of updates.
  
  Incompatible or not properly installed graphics card drivers are the most common cause of this issue.
  

Step 2: Follow the steps below to update the graphics/display drivers.

• Press Windows + X key on the keyboard.
• Go to device manager.
• Right-click your display device.
• Click Update Driver Software and then follow the steps in the wizard that appears.
• Restart the computer and check.

Let us know the status of the issue. We will assist you further.

Thank you