Windows 10: Green Screen Reboots after installing 2004 3x a day or more. kernal and usbxhci.sys

Since upgrading, too late to turn back.. 16 day limit I've been experiencing a bunch of crashes related to the NTOSKRNL module. I've pulled my memory.dmp and the mini dumps and posted them to onedrive if support needs them, as well as any exports from drivers using Nirsoft.


In a nut shell, it looks like it's between NTOSKRNL and the Intel usb3 module USBXHCI.sys. Everything else I've resolved by upgrading SSD Firmware and drivers from other venders. I do have NVIDIA and I'm up to date on their drivers. I am getting a bunch of ESENT errors as well, but I don't think it's related. I've done the memtest and that has no errors.


If there is anything extra I can do, please let me know.


Here is a summary of the latest dumps, including frequency.



System Information local



Computer name: xxxxxxxxx-PC
Windows version: Windows 10 , 10.0, build: 19041
Windows dir: C:\WINDOWS
Hardware: Z97X-UD5H, Gigabyte Technology Co., Ltd.
CPU: GenuineIntel IntelR CoreTM i7-4790K CPU @ 4.00GHz Intel8664, level: 6
8 logical processors, active mask: 255
RAM: 34164662272 bytes 31.8GB





Crash Dump Analysis



Crash dumps are enabled on your computer.

Crash dump directories:
C:\WINDOWS
C:\WINDOWS\Minidump

On Mon 6/8/2020 10:16:37 AM your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\060820-15062-01.dmp
This was probably caused by the following module: ntoskrnl.exe nt+0x3DDA20
Bugcheck code: 0x139 0x3, 0xFFFFF80579CF45A0, 0xFFFFF80579CF44F8, 0x0
Error: KERNEL_SECURITY_CHECK_FAILURE
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: The kernel has detected the corruption of a critical data structure.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Mon 6/8/2020 10:16:37 AM your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\MEMORY.DMP
This was probably caused by the following module: usbxhci.sys USBXHCI+0x24DC
Bugcheck code: 0x139 0x3, 0xFFFFF80579CF45A0, 0xFFFFF80579CF44F8, 0x0
Error: KERNEL_SECURITY_CHECK_FAILURE
file path: C:\WINDOWS\system32\drivers\usbxhci.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: USB XHCI Driver
Bug check description: The kernel has detected the corruption of a critical data structure.
The crash took place in a storage driver or controller driver. Since there is no other responsible driver detected, this could be pointing to a malfunctioning drive or corrupted disk. It's suggested that you run CHKDSK.



On Mon 6/8/2020 2:29:50 AM your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\060820-14765-01.dmp
This was probably caused by the following module: ntoskrnl.exe nt+0x3DDA20
Bugcheck code: 0x139 0x3, 0xFFFFF802804ED250, 0xFFFFF802804ED1A8, 0x0
Error: KERNEL_SECURITY_CHECK_FAILURE
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: The kernel has detected the corruption of a critical data structure.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Mon 6/8/2020 2:27:07 AM your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\060820-16781-01.dmp
This was probably caused by the following module: ntoskrnl.exe nt+0x3DDA20
Bugcheck code: 0x139 0x3, 0xFFFFF801262ED250, 0xFFFFF801262ED1A8, 0x0
Error: KERNEL_SECURITY_CHECK_FAILURE
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: The kernel has detected the corruption of a critical data structure.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Mon 6/8/2020 2:21:32 AM your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\060820-15218-01.dmp
This was probably caused by the following module: ntoskrnl.exe nt+0x3DDA20
Bugcheck code: 0x139 0x3, 0xFFFFEB8DD1C305B0, 0xFFFFEB8DD1C30508, 0x0
Error: KERNEL_SECURITY_CHECK_FAILURE
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: The kernel has detected the corruption of a critical data structure.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



:)

 

Green screen

Hi Nancy,

The issue you are experiencing may be due to a corrupted software or a hardware failure on the computer. However, we need to perform some troubleshooting steps to isolate the cause of this concern. Before we proceed, may we know the following:

• What were you doing when you encountered the green screen?
• Did you make any changes on the computer prior to this problem?
• What troubleshooting steps have you tried so far?
• Are you also getting any error messages when experiencing the green screen? If so, can you send us a screenshot?
  Note: Please do not include any personal information.

 

green screens

Since I upgraded to windows 10. I'm getting green screens on IE, Firefox, Microsoft edge videos and on some movie apps. But not on Google Chrome.I have tried all the community step by step suggestive, instructions. But the problem is still there. I understood
that Microsoft is having some issues with windows 10. Is that a fact? .

 

Blue Screen 1 to 3x per day

Hi Dave, thank you for the analysis!

Can i ask how you came to the conclusion of the SRTSP64.sys as the issue? As i am trying to dig into the issue i downloaded a viewer for the minidump files (bluescreen viewer from Nirsoft.net), and there are a bunch of drivers listed.

This tool identified the file CmgFFE.sys (dell data encryption) as the culprit. I don't know the criteria the program used to identify that file but it has a column labeled "Caused by Driver", and lists that driver.

I do see the SRTSP64.sys driver in the driver list for the dump.

This blue screen viewer program is from 2015 so i don't put much stock in its results.

I have disabled Symantec, and so far no BSOD this morning.

thanks

Larry