Windows 10: groove music doesnt work

when i try to edit music in groove i get this message



:)

 

Groove Music


My Groove music suddenly stopped playing files when I doubleclick on them (groove music launches but is blank). I can use a different player but I have to click into that player as Groove Music is my default. I am reorganizing all of my music (tens of thousands of files) and this won't work for me.
Any suggestions?
I have Windows 10 on a PC.
I found an online troubleshooting that suggesting I delete temporary files and reset Internet explorer which I did and which has not helped.
thank you
(I am also not super tech savy so laymen's instructions is appreciated)

 

Groove Music is NOT working.

Hi Dima Julia,

Thank you for posting your query on Microsoft Community.

I understand your inconvenience. We are here to assist you.

Before proceeding, we would appreciate if you provide few answers to us in order to narrow down the issue.

• Did you make any changes to the Groove music app prior to the issue?
• Since when you are facing this issue?

I suggest you to try the steps provided below and check if it helps.

• Click on setting option in Groove music app.
• Click on Choose where we look for music on this PC.
• And create a path and check.

Hope it helps. Do let us know if your issue is resolved. For any further query, feel free to contact us.

Thank you.

 

Groove Music Unable to Play Music

We'll try a different approach, we suggest that you reinstall Groove Music and see if it has the same issue. Follow the steps below on how to remove and reinstall Groove Music:

• Open Start menu, search for "PowerShell"
• Right-click the PowerShell shortcut and select "Run as administrator". Agree to the UAC prompt.
• Type/Copy paste Get-AppxPackage *zunemusic* | Remove-AppxPackage.
• Once that Groove Music has been uninstalled, launch Windows 10 Store.
• Type/Search for Groove Music and install.

Looking forward to your response.