Windows 10: [GS70 2QE] No sound - Tried everything, reinstalling bios/drivers/windows!

Hi!

I'm trying to solve a sound problem on which I actually tried everything.

Long story short, I started with the Realtek drivers, then restore windows to a previous saving point, updating the bios from E1773IMS.10A to E1773IMS.110, then deciding to go all in and to reinstall windows while deleting everything.

Nothing worked.

Can anybody help me?

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:)

 

Sound doesn't work - but driver won't reinstall

Hi,

Thank you for posting your query in Microsoft Community.

I understand your concern, I would suggest you to go to the device manager and check if the sound drivers are installed. If installed please update the drivers and check.

Step 1:

• 
  Press Windows key + X.
  
• 
  Click on Device Manager, expand “sound, video and game controllers”
  and check if any sound drivers are installed.
  
• 
  If yes, right click on the driver and hit update.
  

Or else go the manufacturer website and install the latest driver.

Step 2: Also run hardware troubleshooter and check if it helps.

• 
  Type Troubleshooting in the search box and hit enter.
  
• 
  Click on Troubleshooting tab.
  
• 
  Click on view all option on the upper left corner.
  
• 
  Select the Hardware and Device options from the list.
  

Hope it helps.

 

Windows 10 Pro Black Screen on Shutdown (MSI GS70 2QE)

As said in the title I have an MSI GS70 2QE gaming notebook. Windows 10 however, will not shut down. When I choose "Shut Down" from the start menu, it shows the usual screen but proceeds to not shut off after the screen fades to black. what happens is after
the fade the computer does not turn off, but the display is blank while outputting an enormous amount of heat as the fans hit almost max speed without fully turning off. I have done a clean boot, disabled hibernation, disabled fast startup, and run the troubleshooter
to no avail. If anyone could point me in the right direction of a fix that would be great.

Specs:

CPU: Intel Core i7-4710HQ

RAM: 16 GB DDR3 RAM (x2 slots, x2 8 GB sticks)

GPU: nVidia GeForce GTX 970M (3 GB GDDR5 VRAM)

Motherboard: MSI MS-1773

BIOS Version: E1773IMS.110 (11/02/2015)

EC Firmware Version: 1773EMS1 Ver. 5.07 (09/11/2015)

OS: Windows 10 Pro 64-Bit

SSD: 128 GB HGST HTS721010A9E630 SSD

HDD: 1 TB Toshiba THNSNJ128GMCU HDD

 

No sound from speakers after upgrading to Windows 10.

Hi Charles,

Thank you for posting your query on Microsoft Community.

I would suggest you follow the steps below:

Update all your audio drivers.

Follow the steps to update the audio drivers:

• 
  Press Windows key + R key. Type "devmgmt.msc" and click Enter.
  
• 
  Expand the Sound, Video and game controllers.
  
• 
  Double-click on the Sound card.
  
• 
  In Properties, go to Drivers Tab and click on Update.
  
• 
  Restart the computer and check.
  

If this does not work you might have to Uninstall and then reinstall your drivers in compatibility mode.

Follow the steps to uninstall and reinstall the driver.

• 
  Press Windows key + R key. Type "devmgmt.msc" and click Enter.
  
• 
  Expand the Sound, Video and game controllers.
  
• 
  Double-click on the Sound card.
  
• 
  In Properties, go to Drivers Tab and click on Uninstall.
  
• 
  Reinstall your audio driver from Manufacturer's Website in Compatibility mode.
  
• 
  Restart your system
  

Hope this helps. Please respond if you have further related queries.

Regards,