Windows 10: Hacked.. HELP!

I was trying to find a site to watch movies on earlier today. As soon as I thought I had found one, my computer starts glitching out, making this ungodly loud screeching alarm noise and telling me to immediately call a number. I tried to exit from the open windows but the window that was in front couldnt be overridden. I broke down and called the number but it wasnt until he had taken over my computer did I realize it was a big scheme. I gave him remote access to my computer and he claimed to be a microsoft agent so he could do whatever. Then my computer screen blacked out. It came back on a few seconds later and my pin had been reset so I had to type in the password that I created when I first got the conputer about two weeks ago. When I typed it in, there was a black window with white wording. I exited it out and there was nothing. Ive tried to restart and reboot countless times to no avail. So I have come to the microsoft forum to ask how do I go about getting this fixed? I would rather not have to buy a brand new computer as I JUST got this one about two weeks ago. Any information would be deemed helpful. Thank you!

:)

 

help to remote connect

not sure how to use both programs u 2 suggested, i need more helpful steps thanks

 

Email Hacked

Hello Greg

thank you for your response and the great information you provided.

I use two step authentication for my email account and all important web sites. I also use the full version of Malwarebytes to protect my computer.

But I will do the scans you suggested AdwCleaner and Limewire.com and let you know the results.

I am worried though that the webcam installed on my laptop could have been hacked. I never use it and forgot about it, so never disabled it.

Any suggestions as to find if it was actually hacked?

thank you

mike

 

Edge Search Does Not Permit Change of Region


I got these suggestions from the Microsoft Community forum.No. 1 worked for me:

Thank you for posting the query on Microsoft Community. I am glad to assist you on this.
We have reproduce the issue here and we are able to access non-regional search for google using Microsoft Edge.
I would suggest you to try the below steps and check if it helps.
Step 1:
Clear browsing data option of Microsoft Edge and check if you face the issue. To do so perform the steps below.

1. Click on the More actions icon next to the feedback icon present on top right corner of the Project Spartan homepage.
2. Select Settings and click on Choose what to clear.
3. Check the boxes Browsing history, Cookies and saved website data and Cached data and files and click on Clear.

Step 2:
I suggest you to create a new user account and check if the issue occurs.

1. Go to Settings.
2. Choose Accounts and then select Family and other users.
3. Select add someone else on this PC.
4. Enter a user name and hit next.
5. Click on Finish.
6. Sign out from the current Account and Log into the new account.

Step 3:
It could also happen because of network issue. I suggest you to try with different network connection and check if it helps.