Windows 10: Hacked - new Enter Password screen - after windows sign in screen

Discus and support Hacked - new Enter Password screen - after windows sign in screen in AntiVirus, Firewalls and System Security to solve the problem; A "friends" Windows 10 got hacked. He allowed remote access and now is locked out. The Windows sign in screen comes up and he can sign in but the a new... Discussion in 'AntiVirus, Firewalls and System Security' started by Biff2020, Aug 21, 2020.

  1. BIFF2020
    Biff2020 Win User

    Hacked - new Enter Password screen - after windows sign in screen


    A "friends" Windows 10 got hacked. He allowed remote access and now is locked out. The Windows sign in screen comes up and he can sign in but the a new window pops up and asks for password. Maybe a BIOS password? How get I fix this? I can boot to repair options with a win 10 install DVD, tried restore points but they all fail . Any suggestions would be greatly appreciated!!!

    :)
     
    Biff2020, Aug 21, 2020
    #1
  2. BIFF2020
    Biff2020 Win User

    Hacked - new Enter Password screen - after windows sign in screen

    A "friends" Windows 10 got hacked. He allowed remote access and now is locked out. The Windows sign in screen comes up and he can sign in but the a new window pops up and asks for password. Maybe a BIOS password? How get I fix this? I can boot to repair options with a win 10 install DVD, tried restore points but they all fail . Any suggestions would be greatly appreciated!!!
     
    Biff2020, Aug 21, 2020
    #2
  3. BREE
    Bree Win User
    Hacked - new Enter Password screen - after windows sign in screen

    That is not specifically malware, it's actually a legitimate freeware security app that is intended for preventing unauthorised access to your PC. It's listed on MajorGeeks, amongst many other legitimate download sources.

    Password Protect & Lock Your PC with Smart PC Locker Pro | NoVirusThanks

    So that suggests the 'hacking' was more likely a prank by a 'friend' rather than a criminal attempt at extortion. Nevertheless it would be wise to check for other malware that may have arrived at the same time. I would scan with ADWCleaner.

    AdwCleaner - Free Adware Cleaner & Removal Tool | Malwarebytes
     
    Bree, Aug 21, 2020
    #3
  4. BIFF2020
    Biff2020 Win User

    Hacked - new Enter Password screen - after windows sign in screen

    Hacked - new Enter Password screen - after windows sign in screen

    Thanks for the reply. You are right not BIOS password. Using command prompt got in and changed admin password - got in but second sign in same issue. At the password screen I was able to open only Task manager, in the running applications I saw "NoVirusThanks Smart PC Locker 3.1" - Stop the task, rebooted fine. Then deleted that program from Control Panel/programs and features. All is well!!!! Thank you.
     
    Biff2020, Aug 21, 2020
    #4
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Hacked - new Enter Password screen - after windows sign in screen

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