Windows 10: had multiple driver issuses now facial rec won't activate

Discus and support had multiple driver issuses now facial rec won't activate in Windows Hello & Lockscreen to solve the problem; ok, drivers were all f'd in the g's a. fixed them with the good old fashioned method of uninstalling everything in device manager and rebooting. worked... Discussion in 'Windows Hello & Lockscreen' started by TimothyLanno, Jul 13, 2019.

  1. TIMOTHYLANNO
    TimothyLanno Win User

    had multiple driver issuses now facial rec won't activate


    ok, drivers were all f'd in the g's a. fixed them with the good old fashioned method of uninstalling everything in device manager and rebooting. worked like a charm, or so i thought. as expected, windows automatically detected and installed all of my components. everything seemed cool until i had to reboot again. windows hello facial recognician failed at the lock screen. upon further investigation in settings>accounts>sign-in options I received the message "We couldn't fimd a camera compatable with windows hello face." Well, ****? I went to HP, Ms, Realtek& Intel to figur out who had the driver. Ms and Intel were no help. hp had a generic driver that I alresdy had. Realtek had two drivers, this one:



    Description:

    Driver Management concluded the process to install driver rtchhpc.inf_amd64_35028ddd207518ef for Device Instance ID USB\VID_05C8&PID_0815&MI_02\6&A631FEF&0&0002

    <UserData>

    <InstallDeviceID xmlns="http://manifests.microsoft.com/win/2004/08/windows/userpnp">

    <DriverName>rtchhpc.inf_amd64_35028ddd207518ef</DriverName>

    <DriverVersion>10.0.15063.11299</DriverVersion>

    <DriverProvider>Realtek</DriverProvider>

    <UpgradeDevice>true</UpgradeDevice>

    <IsDriverOEM>true</IsDriverOEM>

    <InstallStatus>0x0</InstallStatus>

    <DriverDescription>Realtek DMFT - IR</DriverDescription>



    and this one:


    Description:

    Driver Management concluded the process to install driver rtchhpc.inf_amd64_35028ddd207518ef for Device Instance ID USB\VID_05C8&PID_0815&MI_00\6&A631FEF&0&0000 with the following status: 0x0.

    <UserData>

    <InstallDeviceID xmlns="http://manifests.microsoft.com/win/2004/08/windows/userpnp">

    <DriverName>rtchhpc.inf_amd64_35028ddd207518ef</DriverName>

    <DriverVersion>10.0.15063.11299</DriverVersion>

    <DriverProvider>Realtek</DriverProvider>

    <UpgradeDevice>true</UpgradeDevice>

    <IsDriverOEM>true</IsDriverOEM>

    <InstallStatus>0x0</InstallStatus>

    <DriverDescription>Realtek DMFT - RGB</DriverDescription>


    As far as I can tell, the drivers are the correct ones. So, ideas?

    :)
     
    TimothyLanno, Jul 13, 2019
    #1
  2. DONNA MEN
    Donna Men Win User

    Windows Hello facial ID won’t work

    Hi,

    There are a few reasons why this Windows Hello facial recognition fails, such as outdated driver, compatibility or OS update. We'd like to know if you made any changes on your device prior to the issue, such as installing update or change settings?

    As an initial troubleshooting, we suggest you to reset Facial Recognition by following these steps:

    • Press Windows key + I to open Settings.
    • Click Accounts and select Sign-In options.
    • Locate Facial Recognition options and click Remove under them.
    • Click Get Started and follow the on-screen instructions to reset Facial Recognition.
    • Restart your computer.

    If issue persist, update your drivers by following the steps on this link. You can also check your device
    manufacturer for latest release of drivers.

    Keep us updated with the results.
     
    Donna Men, Jul 13, 2019
    #2
  3. JAY JAP
    Jay Jap Win User
    Facial recognition

    Hello Bill,

    We need to do further investigation on your concern so that we will know why the facial recognition quit working:

    • Have you recently made any changes/updates prior to this issue?
    • Is there an error message when you try to sign using facial recognition?
    • What is the make and model of your computer?

    In the meantime, I would suggest that you perform the troubleshooting steps in this
    article.

    We will wait for your response.

    Regards.
     
    Jay Jap, Jul 13, 2019
    #3
  4. JEFFERSON ORE
    Jefferson Ore Win User

    had multiple driver issuses now facial rec won't activate

    facial recognition

    Hello,

    Facial Recognition was developed as part of the new security features of Windows 10. We would like to confirm if you are
    trying to turn off the Facial Recognition feature for Windows Hello or for the
    Windows 10 Camera app?

    If you are requesting to turn off the Facial Recognition feature for Windows Hello, you can follow these steps:

    • Go to Settings.
    • Select Accounts.
    • Click Sign-in options.
    • Under Picture password, click Remove.

    However, we have yet to include the option to turn off Facial Recognition feature in Windows 10 Camera app. We suggest that you
    submit a suggestion to our Feedback Hub. Your feedback helps us continually improve your experience with our products. To submit a feedback, follow the instruction below:

    • Open the Windows 10 Camera app.
    • Click the Gear icon located at the upper right corner of the screen.
    • Scroll down, click Send Feedback.

    Let us know if you have other questions.
     
    Jefferson Ore, Jul 13, 2019
    #4
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had multiple driver issuses now facial rec won't activate

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