Windows 10: Hallo, my mouse pad is not working. I need assistance to fix it

my mouse pad not working

:)

 

mouse pad not working with win10

Hi,

Thank you for contacting Microsoft Community. Your interest in Windows 10 is much appreciated.

I suggest you to follow the below methods and check if it helps.

• Are you using wired or wireless mouse?
• Are you getting light below the mouse pad?
• What is the exact issue are you facing?

I suggest you to install the hardware drivers from the manufacturer’s website in incompatibility mode and check if the issue persists.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

 

Mouse pad turn off windows 10 on a HP laptop

Hi,

Thank you for posting your query on Microsoft Community.

Please reply: What happens when you try disabling the mouse pad? Do you receive any error message?

You can also disable your mouse pad by following the steps below:

• Press Windows key + X key and click Device Manager.
• Expand the Mice and other pointing devices.
• Right-click on the Mouse driver and click on Disable.
• A prompt will appear, click yes.

I would also suggest you update the driver from the device manager.

Hope this helps. Please respond if you have further related queries.

Regards,

 

Mouse Pad

Hi,

Thank you for posting your query on Microsoft Community.

I appreciate your interest in Windows 10. We sincerely regret for the inconvenience caused.

I suggest you to follow the below methods and check if it helps:

Method 1:
Run “Hardware and Devices” troubleshooter to diagnose the exact issue.

Follow these steps to run the troubleshooter:

• Press “Windows key + W”.
• Type “Troubleshooting” without quotes in the Search box and hit enter.
• Select “Hardware and Sound” from the Troubleshooter Window.
• Select “Hardware and Devices” under
  Devices option.
• Follow the On Screen instructions.

Method 2:
Un-install and re-install mouse pad drivers from the manufacturer’s website and see if that helps:

Step 1:
Un-install the drivers:

Follow these steps:

• Press “Windows Key + W” from the keyboard.
• Type “device Manager” without quotes in the search box and hit enter.
• Right click on the mousepad drivers and select “Uninstall”.
• Restart the computer once it is uninstalled.

Step 2: Download the latest mousepad drivers for Windows 10 from manufacturer’s website and check if it helps.

Follow the below link as reference and check if it helps:

Mouse and keyboard problems in Windows - Microsoft Support

Please let us know if you need further assistance.

Thank you.