Windows 10: hard disk broken, my free windows is gone.

Hi,


Please advise what i can do.


My laptop hard disk is damaged because I accidentally dropped it. I have to replace it with a new one. My laptop originally came with Win 8.1 and i upgraded to Win 10 during free upgrade period.

I ask the technical service that fixes my laptop if my original windows will disappear or not and they said yes because my hard disk is broken and they can’t back up it.

Then, i check my device on my microsoft account and it still registered with Win10.


Is there another way to be able to restore my old windows?

:)

 

Why did the startup window get cleared?

I didn't missed any step, the list was gone and gone , even after using lot of programs the programs were not listed in that list.

 

Hard disk partition not showing up.

Hi Muhammad,



Thank you for writing to Microsoft Community Forums.



This can happen if the Hard-disk drivers are not up-to date. I would suggest you to update the hard disk drivers first. To update the drivers, please follow the steps mentioned below:

1. Open Device manager.
   
2. Then Expand “Disk drives”.
   
3. Then Right click on the Hard-disk listed under this category.
   
4. Then click on Update drivers.
   
5. Alternatively you can also try to update the drivers from manufacturer’s website.
   

Once the hard-disk drivers are updated, you will need to allocate the last partition (it is not allocated according to the screenshot) and you will be able to view the partition.



Also note that sometimes the hard disk partitions/drives might be hidden in This PC or My Computer window due to a Registry key. If a DWORD with the name NoViewOnDrive or NoDrives is present under following key in Registry Editor:

HKEY_CURRENT_USER\Software\Microsoft\Windows\Current Version\Policies\Explorer

Delete the DWORD and your drives will become visible in My Computer window.



Hope this helps.

 

External Hard disk contents are not visible.

Hi Pranoti,

For us to narrow down your concern with your external hard disk, we would like to know the following:

• Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?
• Do you hear any clicking sound when connecting your hard disk?

In the meantime, we suggest that you update all your device driver.

We look forward to your response.