Windows 10: Hard Disk Health 6%

my laptop hard disk stop working, when i connect it to another laptop via USB cable, it shows 6% Health even after Format

does this mean i should not use it for critical data and throw it away

:)

 

External Hard disk contents are not visible.

Hi Pranoti,

For us to narrow down your concern with your external hard disk, we would like to know the following:

• Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?
• Do you hear any clicking sound when connecting your hard disk?

In the meantime, we suggest that you update all your device driver.

We look forward to your response.

 

Lost data from hard drive, what to do now?

Well, I'm sorry to hear that it's a WD My Passport that failed on you, @tomhenry ! *Frown
I'd recommend you to try using a different USB cable with it and see if that will help your system to detect it without it disconnecting.
I'd also suggest you to go to Disk Management and see how the drive is listed there. It won't hurt to check up on the health and SMART status of the HDD by running the QUICK and EXTENDED tests from the WD's Data LifeGuard Diagnostics. Here's a link to the available software: http://products.wdc.com/support/kb.ashx?id=11ZOpD

Give these troubleshooting steps a try and keep us posted with the results!
SuperSoph_WD

 

Hard disk partition not showing up.

Hi Muhammad,



Thank you for writing to Microsoft Community Forums.



This can happen if the Hard-disk drivers are not up-to date. I would suggest you to update the hard disk drivers first. To update the drivers, please follow the steps mentioned below:

1. Open Device manager.
   
2. Then Expand “Disk drives”.
   
3. Then Right click on the Hard-disk listed under this category.
   
4. Then click on Update drivers.
   
5. Alternatively you can also try to update the drivers from manufacturer’s website.
   

Once the hard-disk drivers are updated, you will need to allocate the last partition (it is not allocated according to the screenshot) and you will be able to view the partition.



Also note that sometimes the hard disk partitions/drives might be hidden in This PC or My Computer window due to a Registry key. If a DWORD with the name NoViewOnDrive or NoDrives is present under following key in Registry Editor:

HKEY_CURRENT_USER\Software\Microsoft\Windows\Current Version\Policies\Explorer

Delete the DWORD and your drives will become visible in My Computer window.



Hope this helps.