Windows 10: Hard drive not found HP ENVY 17.3" Touchscreen Laptop - 13th Gen Intel Core i7-1355U -...

I’ve had this computer for a little over two months and I absolutely love it. Last night I had to walk away for a few hours. I did not shut it down or move it. When I came back, it had a black screen with a blue notification saying hard drive not found please install operating system. What could’ve happened?

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i bought a  HP ENVY 17.3" Touchscreen Laptop - 13th Gen Intel Core i7-1355U - GeForce RTX 3050 - 1080p - Windows 11

i bought a HP ENVY 17.3" Touchscreen Laptop - 13th Gen Intel Core i7-1355U - GeForce RTX 3050 - 1080p - Windows 11 on 12/17/23, everything seemed to work and run fine but the internet connection was dropping frequently so i switched over to Ethernet and that seemed to work better but soon began to drop internet connection regularly also, so i called support in India 1(800) 836-3963. i explained my situation to the HP rep. he sent me an email that would use my iphone camera so he could see my computer screen as he guided me through a 1.5 hour computer check. he had me going from program to program checking boxes. I thought that was pretty good since i didn't realize that i wasn't using the full potential of my L-Top. Then out of nowhere my screen turned blue then shut down the restarted again and the HP rep told me that i needed to send him $50 for a "External Recovery Device". it looks like a memory stick but it holds the software that my computer came with. Now my L-Top shuts down all the time. Is it normal practice for HP to have one of their Reps. screw-up a Brand New Expensive computer, charge you $50 for a External Recovery Device then tell you to call back and pay for professional Technician to help you fix a Brand New Computer that you have only used for 20 days? Should i take it back to Costco or try to find a "non-robotic" HP rep. that understands that HP is responsible to stand by their product and help me get this taken care of?

 

Intel Launches 13th Gen Intel Core Processor Family

Source: https://www.intel.com/content/www/us...re-launch.html

 

After installing Windows 10 on my HP Pavilion x360 (currently Windows 11), my mouse isn't working. How can I fix this for a UEFI system?

• Laptop: HP Pavilion x360 2-in-1 (Model: 14-ek1xxx)
  
• Processor: 13th Gen Intel Core i7-1355U
  
• RAM: 16 GB
  
• Storage: 1 TB
  
• Graphics: Intel Iris Xe Graphics
  
• System Type: UEFI
  

I have experience dual-booting different operating systems on this laptop, but sometimes encounter issues with drivers and peripheral devices like mice not functioning properly.