Windows 10: Hard drive shows in devices but I cannot access

It is recognized in other devices but doesn’t show in files and I cannot access it

:)

 

Unable to access the external hard drive after upgrading to Windows 10

Hi Alan,

As you are facing issues with accessing the external hard drive after upgrading to Windows 10, do not worry we will help you with this issue.

Do provide us additional information to assist you better with this issue:

• What is the make and model of your devices?
• What exactly happens when you try to access the drive?
• What is the complete error message/ error code of this issue?
• Were you able to detect the device under Device Manager/ File Explorer?

Step 1: As a workaround, I suggest you to do the following to detect the issue:

• Connect the hard drive to different port and check if the issue persists.
• Connect different hard drive to the same port and check.
• Connect different hard drives to different ports and check.

Step 2: If the device is not detected on your computer try to run
Hardware and Devices troubleshooter as it checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Hardware and Device
  options from the list.
• Click Next to run the Hardware and Device
  Troubleshooter

Step 3: I suggest you to check if there are any drivers with yellow exclamatory mark in the Device Manager.

• Press Windows + X from the keyboard, click on
  Device Manager.
• Right click on the detected driver, click on Properties
  and check the device status.
  

Hope it helps. Try the above and update us the status of this issue with the required information, we will be happy to help you further.

Thank you.

 

Hard Drive not Showing

Hi Lori,

Thank you for posting back.

• How are you connecting the Hard drive to your computer?
• Have you tried connecting the hard drive to a different computer and check if it works?

It's possible that your USB drivers are corrupt. I suggest you to try the following steps and check.

• Press Windows Key +R and type
  devmgmt.msc to open Device manager.
• Expand Universal Serial Bus controllers
  at the left bottom.
• Right-click the first USB controller under Universal Serial Bus controllers, and then click on
  Uninstall to remove it.
• Repeat these steps for the entire USB controller under Universal Serial Bus controllers.
• Restart the computer. After the computer starts, Windows will automatically scan for hardware changes and reinstall all the USB controllers that you uninstalled.

Keep us posted with the status of the issue to assist you further.

Thank you.

 

Location is not available F:/ is not accessible. Access is denied. External hard drive

Hi,

Most of the time, when your external hard drive shows that error message, it suggests that you don’t have the privilege of accessing to the disk partition. We need to get a permit to take ownership of the drive. Follow the steps below:

• Open File Explorer.
  
• Right-click your hard drive, then select Properties.
  
• Go to Security tab.
  
• Click Advanced, then select Edit.
  
• On the Owner tab, modify the ownership of the specified account.
  
• Click Apply, then OK.
  

Update us with the outcome so we can provide further assistance.