Windows 10: Hard lockups without error messages, (Update: dxgkrnl.sys)

Lately I have been getting hard lock ups on my desktop. I had no real software or hardware changes but I did notice the crashing was only happening during GTA 5. The locks up would never have an actual BSOD or error message just a hard freeze requiring me to restart or the system would restart itself.

Now it started happening even without running GTA 5. My cpu temps were a bit high (98 was the max) with GTA 5 so I thought that was the issue, but when idling + my hyper 212 evo, I get 30 deg temps and still crashed.

Interestingly I also crashed when using the dmp application to make the mini dump I uploaded for you guys to analyze.

Please help me out. Thanks so much.

:)

 

Microsoft Sudoku locks up while playing in Windows 10

No changes have been made to my account. Do not receive an error message. The lockup happens when advertising is trying to open in the box on lower left side of the Sudoku puzzle. The results are a black box without any advertising and the arrow cursor
is active but I cannot tap on or play anywhere.

 

Win 10 lockup

1. No, no errors, no issues, no nothing, booted fine one day, she went to boot it the next and it would go to windows screen then lockup, if she rebooted at that point it would give her the option to "repair" and would lockup at that point.

2. No, no changes for 6 months prior and ran fine for those 6 months.

I have now replaced the hard drive with a brand new firecuda 2tb hard drive and tried using windows disc to install a clean install and nothing, goes to 4 blue squares on black background and no farther (left it for 2hrs and nothing) rebooted and now gives
me blue screen with error message (didnt catch it something about a system32 file missing, it came up and then rebooted and locked at 4 blue squares again).

 

So I figured out how to analyze the mini dumps and it seems the 2 things that are failing is one is the cpu itself, I get problems with 'genuineintel'. But also dxgkrnl.sys

From my research this might point to a bad motherboard. But am trying to get mem test to work to at least test the ram.

 

Just wanted to say that I disabled SLI and I haven't tried to game with 1 card but with SLI off so far I had no crashes. So maybe this is the video card. Ran memtest for a few hours, no errors, but ill do a longer run soon.

I would appreciate any input.

 

GenuineIntel doesn't mean anything more then that your CPU is from Intel.
The 0x124 doesn't give much as usual, but the CPU always returns in a 0x124 because it is the component reporting the error.

Regarding the dxgkrnl.sys in the 0x3B, it is the DirectX Graphics Kernel driver what points to the graphics drivers from the GPU.
However, the graphics drivers from the GPU aren't flagged, but the Avast drivers.
Code: ffffd000`214a1608 fffff801`47b8b914Unable to load image aswSP.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for aswSP.sys *** ERROR: Module load completed but symbols could not be loaded for aswSP.sys aswSP+0x3b914 ffffd000`214a1c18 fffff801`47a91472Unable to load image aswSnx.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for aswSnx.sys *** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys aswSnx+0x81472[/quote] I suggest to uninstall Avast while troubleshooting
Avast - Uninstall Completely - Windows 7 Help Forums

Revert back any overclock while troubleshooting if there is any.
Code: CPUID: "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz" MaxSpeed: 3500 CurrentSpeed: 3506 Bugcheck code 00000124[/quote]

 

Thanks so much for the insight Axe0! I have uninstalled Avast and will keep testing.

I should note that I disabled SLI and since doing so and running this pc for several days I have not crashed at all. I have not yet tried a game though.

 

Keep me posted *Smile

If any bluescreen occurs, please upload a new zip from the dm log collector and give some description of what happened and what you were doing.
Describing the circumstances helps with finding a patern in the crashes and makes it easier to find the causes and/or find a solution.

 

Will do man thanks so much. I am going to do a manual clean reinstall of my nvidia drivers too just to see if that makes a difference.

 

Ok so just a brief summary of what I have done:

I turned SLI back on, did some basic pc stuff for a few hours, no crashes. Launched a game and instant hard lockup before the game even went into the menu. Uploaded a new crash dump to check out.

Looked at the crash dump and it shows the same dxgkrnl.sys crash. Here is the analysis (file also uploaded)

Code: ******************************************************************************** * * Bugcheck Analysis * * * ******************************************************************************* SYSTEM_SERVICE_EXCEPTION (3b) An exception happened while executing a system service routine. Arguments: Arg1: 00000000c0000005, Exception code that caused the bugcheck Arg2: fffff801b101673e, Address of the instruction which caused the bugcheck Arg3: ffffd00024198f80, Address of the context record for the exception that caused the bugcheck Arg4: 0000000000000000, zero. Debugging Details: ------------------ SYSTEM_SKU: All SYSTEM_VERSION: System Version BIOS_DATE: 07/01/2013 BASEBOARD_PRODUCT: MAXIMUS VI HERO BASEBOARD_VERSION: Rev 1.xx DUMP_FILE_ATTRIBUTES: 0x8 Kernel Generated Triage Dump BUGCHECK_P1: c0000005 BUGCHECK_P2: fffff801b101673e BUGCHECK_P3: ffffd00024198f80 BUGCHECK_P4: 0 EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s. FAULTING_IP: dxgkrnl!DxgkMiracastQueryMiracastSupportInternal+8a fffff801`b101673e 488b88b8070000 mov rcx,qword ptr [rax+7B8h] CONTEXT: ffffd00024198f80 -- (.cxr 0xffffd00024198f80) rax=20bfef4f20bfef40 rbx=0000000000000000 rcx=ffffd00024199930 rdx=0000000000000000 rsi=0000000000000001 rdi=ffffe001751349c0 rip=fffff801b101673e rsp=ffffd000241999a0 rbp=ffffd00024199b00 r8=ffffc000766495e0 r9=00000000000007ff r10=fffff801545e1560 r11=ffffd00024199970 r12=000000007ffdb000 r13=0000000000000000 r14=000000000019a100 r15=ffffd00024199ae0 iopl=0 nv up ei pl nz na pe nc cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00210202 dxgkrnl!DxgkMiracastQueryMiracastSupportInternal+0x8a: fffff801`b101673e 488b88b8070000 mov rcx,qword ptr [rax+7B8h] ds:002b:20bfef4f`20bff6f8=???????????????? Resetting default scope CPU_COUNT: 8 CPU_MHZ: db2 CPU_VENDOR: GenuineIntel CPU_FAMILY: 6 CPU_MODEL: 3c CPU_STEPPING: 3 CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT BUGCHECK_STR: 0x3B PROCESS_NAME: FarCry2.exe CURRENT_IRQL: 0 ANALYSIS_VERSION: 10.0.10240.9 amd64fre LAST_CONTROL_TRANSFER: from fffff801b101669f to fffff801b101673e STACK_TEXT: ffffd000`241999a0 fffff801`b101669f : 00000000`0019a168 ffffd000`24199b00 ffffd000`00000001 00000000`00000000 : dxgkrnl!DxgkMiracastQueryMiracastSupportInternal+0x8a ffffd000`24199ac0 fffff801`543d5b63 : ffffe001`7df6d840 00000000`00000000 ffffe001`00000000 ffffe001`77843410 : dxgkrnl!DxgkNetDispQueryMiracastDisplayDeviceSupport+0x1f ffffd000`24199b00 00000000`761a520a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13 00000000`0009e6e8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x761a520a FOLLOWUP_IP: dxgkrnl!DxgkMiracastQueryMiracastSupportInternal+8a fffff801`b101673e 488b88b8070000 mov rcx,qword ptr [rax+7B8h] SYMBOL_STACK_INDEX: 0 SYMBOL_NAME: dxgkrnl!DxgkMiracastQueryMiracastSupportInternal+8a FOLLOWUP_NAME: MachineOwner MODULE_NAME: dxgkrnl IMAGE_NAME: dxgkrnl.sys DEBUG_FLR_IMAGE_TIMESTAMP: 55fa5392 IMAGE_VERSION: 10.0.10240.16515 STACK_COMMAND: .cxr 0xffffd00024198f80 ; kb BUCKET_ID_FUNC_OFFSET: 8a FAILURE_BUCKET_ID: 0x3B_dxgkrnl!DxgkMiracastQueryMiracastSupportInternal BUCKET_ID: 0x3B_dxgkrnl!DxgkMiracastQueryMiracastSupportInternal PRIMARY_PROBLEM_CLASS: 0x3B_dxgkrnl!DxgkMiracastQueryMiracastSupportInternal ANALYSIS_SOURCE: KM FAILURE_ID_HASH_STRING: km:0x3b_dxgkrnl!dxgkmiracastquerymiracastsupportinternal FAILURE_ID_HASH: {41141022-8e90-ade9-81f9-df09b03573c3} Followup: MachineOwner ---------[/quote] Is it possible this is a hardware failure? Is there anyway to reinstall direct x in windows 10?

 

Ok just disabled SLI again and was able to play far cry 2 with no problems at all. Played for about an hour. I also read in another thread a similar situation of someone with very similar crash dump code and resolution of the problem when disabling SLI. I am not going to try to run the game with the GPU I didn't use when I disabled SLI to see if maybe that is a bad card.

 

If you reinstall Windows you reinstall the DirectX drivers.
The DirectX drivers are Windows drivers
Driver Reference Table - dxgkrnl.sys
Driver Reference Table - dxgmms1.sys

Please fill in your system specsPlease follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.How to fill in your system specs:

 

Damn I was hoping I wouldn't have to do that. Do you think that might fix the problem? I just tested the other card again without SLI and again no BSOD.

The problem seems to be with SLI itself.

I updated the system specs.

 

Like I said in my previous post, DirectX refers to the drivers of the graphics card. I am currently unable to post a suggestion, but you could look through my previous posts for the suggestion regarding removing and installing the Nvidia drivers to see if it helps. As always, backup stuff before doing anything *Smile

 

Hey Axe0 unfortunately I did do that, a completely clean install of the nvidia drivers. The issue seems to be solely related to SLI since I have now tested each of the graphics card independently and there were no problems at all.

Thanks for your help in the matter. I think I am going to double check my SLI bride and also update my motherboard bios.