Windows 10: Hard Reboots no BSOD in low-load situations for new PC - changed most HW already

Discus and support Hard Reboots no BSOD in low-load situations for new PC - changed most HW already in Windows 10 BSOD Crashes and Debugging to solve the problem; Dear all, I've built my own PC, being an IT guy and doing this for more than 30 years. Now I'm having a nasty issue where I'm struggling to resolve... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by sirupflex, Feb 17, 2021.

  1. sirupflex Win User

    Hard Reboots no BSOD in low-load situations for new PC - changed most HW already


    Dear all,


    I've built my own PC, being an IT guy and doing this for more than 30 years. Now I'm having a nasty issue where I'm struggling to resolve it.


    My components all new:

    Be Quiet Straight Power 11 550W

    MSI B550-A PRO

    AMD Ryzen 3700X

    be quiet! Shadow Rock TF 2

    HyperX Fury 2x8GB DDR4-2400 listed as compatible by MSI for the B550 board

    ASUS GeForce ROG STRIX RTX 2060S 8G EVO GAMING

    WD Blue 3D NAND 1TB SATA 2.5"

    Windows 10 20H2


    Problem:

    I built the PC at the beginning of December 2020. Since the start I'm having reboot issues. The PC usually reboots every 10-60 minutes. It is a hard reboot without a BSOD. There is no minidump or memory.dmp file. The System Log shows a Critical Error Kernel-Power ID 41 each time after the reboot.

    The interesting part: It only happens in low load situations, nearly exclusively when surfing the internet e.g. reading news pages, or when installing software. During those past 2.5 months, it never ever happened in a high load situation, i.e. when gaming and I gamed many hours. It also didn't reboot when I e.g. ran Cinebench R20 for 15-20 mins. Temperatures for CPU, System, etc. are all in the very green range, no issues here.


    What did I do so far:

    • Completely re-installed Windows 10 twice after initial installation
    • All mainboard drivers, plus mainboard firmware on latest release
    • Was running Memtest64 and the Windows Memory Test -> all fine
    • Exchanged both RAM sticks with brand new ones same type
    • Exchanged Power Supply with another proven-to-work BeQuiet 550W
    • Exchanged SSD
    • Exchanged GPU
    • Added USV with Power Surge protection although power is absolutely stable where I live


    The only components I have not exchanged so far is the CPU and mainboard. Before I do this, I wanted to ask for any advice. Could this be software related or is it a known issue with my hardware combination? What is the most likely root cause, given all actions I already took?


    FYI, I only had a BSOD once. The minidump file pointed to ntoskrnl.exe which I guess is neither a big surprise nor does it really help, I think.

    :)
     
    sirupflex, Feb 17, 2021
    #1
  2. Thrackan Win User

    PC reboots (no BSOD) on CPU stress

    Hi fellow TPU members,

    not too long ago, the box my gf's PC was transported in gave way on the stairs. Yes, you got it right, that sent a PC tumbling down a flight of steps alright.

    Stuff broke. Also, stuff remained intact somehow.

    I bought her a new case, new CPU cooler and we removed the floppy drive, so far so good. But the PC started crashing for no apparent reason, without a BSOD.

    I tested:
    • Memtest86+, left overnight, 0 errors
    • Scanned the HDD for errors, nothing there
    • Left FurMark burning up the GFX card and drawing some power, no problems there
    • Ran Ubuntu from a Live CD doing nothing special, didn't crash
    • Ran OCCT, Linpack, Prime95, all 3 caused reboots within minutes
    • Oh, and I disabled "Restart on error" so I'm sure it's not a BSOD.
    Now, I can still try and test something CPU intensive on Ubuntu, but my guess is the CPU didn't survive.
    Before I do anything drastic like whippin' out the magic wallet and get her a new AMD quad, is there anything I didn't see?
    I'm guessing the motherboard could be borkered as well, but can I check that other than replacing the CPU with a working one?
    Any suggestions on which proggies I can use from an Ubuntu Live CD to stress the CPU?
     
    Thrackan, Feb 17, 2021
    #2
  3. BlackOwl Win User
    Windows running slowly in specific situations

    Over the last few days (since maybe Thursday but definitely Friday) my Win10 machine has been running slowly in certain situations. The programs iTunes, GSAK, and Unreal Tournament 2004 run slowly in general, much slower than my new hardware has been able to output since I bought it less than two months ago. Other programs are substantially slower than normal to load, but act quite fine once they've been loaded (Sid Meier's Civilization V and Overwatch are two notable exmaples - they take up to six times longer to load than they did this time last week). The change was sudden but not noticeable straightaway.

    One further change I've noticed is that whenever I go to shut down or reboot the computer, it tells me it's "Getting Windows ready" despite there being no updates to my knowledge. It tends to hang on that screen for some time before it actually shuts down or reboots - I'm not sure how long it takes as I often lose patience and go and do something else, but it's more than expected.

    Steps I've already tried:
    • rebooting
    • antivirus scan
    • uninstalling programs I've installed within the last week
    • rolling back Windows updates (which I've found to be basically impossible)
    • cleaning up the fullest hard drive (I've more than doubled the free space on it)
    • updating my video card drivers
    • defragging all three hard drives

    Any ideas?
     
    BlackOwl, Feb 17, 2021
    #3
  4. Hard Reboots no BSOD in low-load situations for new PC - changed most HW already

    change windows 10 pc name

    We appreciate you getting back to us. To change the cmd name, we suggest that you follow this steps:

    • Open a Command Prompt (Adimin) window: Win+X, A, Alt+Y
    • Then run the following command to change your computer name to Donner: WMIC ComputerSystem where Name=COMPUTER-NAME call Rename Name=NewName
    • Reboot your PC.
    • Try to run ipconfig / all command, you should find that the Host Name in Windows IP Configuration list has been changed to the new name.

    Keep us posted with the result.
     
    Marilou Ser, Feb 17, 2021
    #4
Thema:

Hard Reboots no BSOD in low-load situations for new PC - changed most HW already

Loading...
  1. Hard Reboots no BSOD in low-load situations for new PC - changed most HW already - Similar Threads - Hard Reboots BSOD

  2. BSOD or PC Crashing Without BSOD, Mostly Under Load

    in Windows 10 Gaming
    BSOD or PC Crashing Without BSOD, Mostly Under Load: Hello,my PC has been crashing under load, mostly while playing hardware-intensive video games, for a while now, and I am unable to fix it on my own. I have updated my drivers, reset Windows, tried different versions of Windows Pro vs. LTSC, swapped out hardware, and even...
  3. BSOD or PC Crashing Without BSOD, Mostly Under Load

    in Windows 10 Software and Apps
    BSOD or PC Crashing Without BSOD, Mostly Under Load: Hello,my PC has been crashing under load, mostly while playing hardware-intensive video games, for a while now, and I am unable to fix it on my own. I have updated my drivers, reset Windows, tried different versions of Windows Pro vs. LTSC, swapped out hardware, and even...
  4. BSOD or PC Crashing Without BSOD, Mostly Under Load

    in Windows 10 BSOD Crashes and Debugging
    BSOD or PC Crashing Without BSOD, Mostly Under Load: Hello,my PC has been crashing under load, mostly while playing hardware-intensive video games, for a while now, and I am unable to fix it on my own. I have updated my drivers, reset Windows, tried different versions of Windows Pro vs. LTSC, swapped out hardware, and even...
  5. Mostly New PC BSOD

    in Windows 10 Gaming
    Mostly New PC BSOD: I very recently2 days ago upgraded my Motherboard, CPU and RAM. So I did a clean install of windows and everything. It was one problem after another until finally it Blue Screened not too long ago, so I changed the RAM to my old 2x8GB from 2x16GB sticks, then ran verifier to...
  6. Mostly New PC BSOD

    in Windows 10 Software and Apps
    Mostly New PC BSOD: I very recently2 days ago upgraded my Motherboard, CPU and RAM. So I did a clean install of windows and everything. It was one problem after another until finally it Blue Screened not too long ago, so I changed the RAM to my old 2x8GB from 2x16GB sticks, then ran verifier to...
  7. Mostly New PC BSOD

    in Windows 10 BSOD Crashes and Debugging
    Mostly New PC BSOD: I very recently2 days ago upgraded my Motherboard, CPU and RAM. So I did a clean install of windows and everything. It was one problem after another until finally it Blue Screened not too long ago, so I changed the RAM to my old 2x8GB from 2x16GB sticks, then ran verifier to...
  8. Loads of BSODs on a New PC Build

    in Windows 10 BSOD Crashes and Debugging
    Loads of BSODs on a New PC Build: I have built a new PC and am having so many BSODs every day. I have been troubleshooting for 2 weeks but could really use some help. They mostly happen while watching Youtube on Chrome, but have also happened while using only Skype. They have not happened while gaming. This...
  9. BSOD after windows upgrade and hw changes

    in Windows 10 BSOD Crashes and Debugging
    BSOD after windows upgrade and hw changes: Hello for about 5 days I'm experiencing very weird computer actions. Everything started while testing cap of maximum OC for i5-4670k pc didn't boot up and BIOS corrupt message appeared but fixed itself and when random BSOD crashes started including kb drivers crashing on me...
  10. BSOD, but mostly hard crashes

    in Windows 10 BSOD Crashes and Debugging
    BSOD, but mostly hard crashes: I'm getting frequent hard crashes while running games fullscreen, with the occasional BSOD. I removed Kaspersky, thinking it could be the cause, run sfc /scannow, tried different video drivers, etc. I even rolled back to a time before the crashes were happening, but they...