Windows 10: Hardware Acceleration turned off - Graphics Card issue

I have a Microsoft Surface Book with the IntelR HD Graphics 520 and NVIDIA GeForce GPU display adapters. I started having trouble with them a few months ago. When I use applications I have used many times before with no issues, I get an error message saying my graphics card isn't up to date and hardware acceleration is turned off. I have tried updating my drivers through Device Manager, but it says they are up to date. I'm at a loss. I have tried installing drivers directly from the manufacturers, but it says my Intel card is OEM custom and should not be updated to the generic version. The NVIDIA card's automatic update application says I need an update, but when I try to install it says my card is up to date, but won't let me reinstall the driver, saying the update has failed.

:)

 

Windows 10 How can I turn off 3D Hardware Acceleration?

Hi,

Thank you for posting in Microsoft Community.

In order to disable 3D hardware acceleration, I suggest you to follow the steps below.

• Right click on the desktop and select Graphics properties.
• Select Basic Mode and hit OK.
• Go to the 3D option.
• You can disable 3D graphics acceleration from this screen.

Hope this helps. Please reply for further queries on this.

 

Hardware Acceleration

Hi Gibson,

Thank you for posting on Microsoft Communities.

Provide us the following information to assist you better.

• 
  What happens when you try to play the game?
  
• 
  Do you receive any error message?
  

Not all computers will support this. Most new computers using NVidia or AMD/ATI graphics cards will not have the ability to change the amount of acceleration through. These options are typically only available on older computers
or computers using onboard video

Hardware acceleration cannot be increased or decreased. It can only be enabled or disabled. It also depends on the graphics card. Some graphics cards do not support hardware acceleration.



Please refer to these steps to check if the graphics card supports hardware acceleration or not and to enable it:



a. On the desktop, press
Windows key + X and select Control Panel.

b. In
Large Icons View, click on Display and click on
Change Display Settings, in the left pane.

c. Click on
Advanced Settings.



In the Advanced Settings window, if Troubleshooting tab is present, then the graphics card supports hardware acceleration.



d. Click on the
Troubleshooting tab and move the Hardware Acceleration slider to
Full.

e. Click on
OK and restart the computer to save the settings.

Please let us know if you need further assistance.

Thank you.

 

Windows 10 How can I turn off 3D Hardware Acceleration?

There is no "Graphics" options on the Windows 10 desktop right click menu. Please update your reply with correct instructions.