Windows 10: Hardware error - help diagnosing the problem

Hello, Can someone help me understand what hardware this error is referring to and why it occurred?DescriptionA problem with your hardware caused Windows to stop working correctly.Problem signatureProblem Event Name: LiveKernelEventCode: 1a1Parameter 1: ffffa385888cf080Parameter 2: 0Parameter 3: 0Parameter 4: 0OS version: 10_0_22000Service Pack: 0_0Product: 768_1OS Version: 10.0.22000.2.0.0.768.101Locale ID: 1033Extra information about the problemBucket ID: BAD_DUMP

:)

 

How to Diagnose a Hardware Issue?

Hi Marvin,

Thank you very much for taking the time to help.

The Hardware and Devices troubleshooter was "unable to diagnose the problem", and under the detailed summary every error was listed as "issue not present".

Per the article I have disabled fast startup, updated all my drivers, and ran the Windows Defender Security Center (including offline); none of which seemed to raise any errors
or stop the blue screens.

Any thoughts on how to diagnose this?

Thank you very much.

 

How to Diagnose a Hardware Issue?

Hi,

Thank you for sharing this to the Microsoft Community.

We suggest that you run the Hardware troubleshooter. Windows comes with this built-in troubleshooter. If you recently installed a new driver or plugged-in a hardware and face some things that are not working as you’d like them to, use this troubleshooter.
Please follow the steps below:

• On Cortana or search, type in Control Panel
• Type Troubleshooting in the search box on the upper right corner and hit enter.
• Click on Troubleshooting tab.
• Click on View all option on the upper left corner.
• Select the Hardware and Devices options from the list.
• Click Next to run the Hardware and Device Troubleshooter.

To resolve blue screen errors, check this article for more information.

Let us know how it goes.

 

Headset problems, possibly audio drivers, or potentially hardware damage

Hi,



Please share a few details:

• 
  What is the make and model of your computer?
  
• 
  Are you able to find an exclamation mark next to any drivers in device manager?
  

If yes, I suggest you to right-click the driver and click on
properties. Now check for the status of the driver. Check if you are able to find any error.



I also suggest you to run “Hardware and Devices” troubleshooter to diagnose the exact issue.
Follow these steps to run the troubleshooter:

a. Press “Windows key + Q”.

b. Type “Troubleshooting” without quotes in the Search box and hit enter.

c. Select “Hardware and Sound” from the Troubleshooter Window.

d. Select “Hardware and Devices” under Devices option.

e. Follow the On Screen instructions.



Hope this information helps!



Thank you.