Windows 10: Hardware Error, Windows stopped working correctly

Hello.


I have a new computer, and I've had this continuous freezing problem with buzzing sound. The PC freezes completely randomly, so it's hard to tell what causes it.


I use Win10 Home


Symptoms: Random freezes that have occurred during Gaming, watching Netflix, working with Office, Drawing with Photoshop... During the freeze, sometimes windows still works after extremely slowly, and I opened task manager to see what was going on. Task manager was basically dead, saying CPU usage was at 100%, but every single application was using 0% CPU, so I don't know if anything that my taskmanager said was true or not. Anyway, the only way to resolve the freeze is to do hard boot.


I've been monitoring CPU usage it hardly ever goes over 50%, and heat stays under 80C under stress.


Here is what the two most recent Error reports details looked like when freezing occurred:


Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffff8b0ff32a3310
Parameter 2: fffff8055d0fb938
Parameter 3: 0
Parameter 4: 15f8
OS version: 10_0_18362
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.18362.2.0.0.768.101
Locale ID: 8192


-----


Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffff820e2a8ea010
Parameter 2: fffff801629cb938
Parameter 3: 0
Parameter 4: 3cd4
OS version: 10_0_18362
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.18362.2.0.0.768.101
Locale ID: 8192

Any help would be appreciated.

:)

 

A problem with your hardware caused Windows to stop working correctly

Hi,

With regard to your query, we suggest that you run the Hardware and Devices troubleshooter to determine if this issue is coming from a hardware. To run Hardware and Devices troubleshooter, please follow the steps below:

• Press Windows key and search for Troubleshooting.
• Click on Troubleshooting.
• Select View all.
• Click on Hardware and Devices
  and follow the on-screen wizard.
• Once it's done, reboot the PC for the changes to take effect.

Let us know the result.

 

A problem with your hardware caused Windows to stop working correctly.

Started my Surface laptop this morning and I noticed the following error in Security and Maintenance:

Source

Windows
Summary

Hardware error
Date

‎24-‎Oct-‎18 5:38 AM
Status

Not reported
Description

A problem with your hardware caused Windows to stop working correctly.
Problem signature

Problem Event Name: LiveKernelEvent

Code: ab

Parameter 1: 1

Parameter 2: 120

Parameter 3: 0

Parameter 4: 9

OS version: 10_0_17134

Service Pack: 0_0

Product: 256_1

OS Version: 10.0.17134.2.0.0.256.48

Locale ID: 1033

Not sure what this means or why it happened. W10 Pro version 1803, build 17134.345

Surface Laptop (new Sep 18):

• Name: SLTWMA
• Serial number: 007468382957
• SKU: Surface Laptop i5
• Version Information
  • System aggregator: 135.2244.257.0
  • UEFI: 137.2268.769.0
  • Touch: 187.0.30.19
  • Wi-Fi driver: 15.68.9120.47

 

Error: No work available to process

Hmm. Either it's put out errors and WCG is limiting the work units available, or the project list may not be set to supply other WU when one runs out. (if the problem lies here and not on your end)

On the options to your left, if you go into Results Status, select the computer from Device Name and then look through results see if either they were returned late, errors or any other kind of issue that would stop the servers supplying WU from that perspective.

If there are no errors then it's maybe down to your project list. So selecting Device Manager from the left menu and then clicking on the profile assigned to that computer and make sure that it's assigned to receive WU for other projects if they run out.

At least those steps will rule out problems from the WCG end.