Windows 10: Hardware Troubleshoot not working

my cd dvd rom drive stopped working after an update and now the troubleshooting fix that is listed on all "fix it " posts is not even an available option for me cuz it does not populate

:)

 

Windows 10 infinite restart black screen


The tutorials provided are just a list of troubleshooting steps. Use only the steps which apply to you.

Since none of the troubleshooting steps here worked, I'd suggest you do a Clean install.

John

 

Windows not working properly

Thank you for the information.

We suggest that you try to run Hardware and Device troubleshooter using the steps below:

• Write Troubleshooting in the search box and hit enter.
• Select the Hardware and Device options from the list.
• Click Run the troubleshooter.

We also suggest that you update the keyboard driver and check if it work.

Hope it helps. Keep us posted.

 

Standard Hardware Security not supported

Hi Paul,

Thank you for writing to Microsoft Community Forums.

We would suggest you to follow the steps mentioned below to run hardware troubleshooter and let us know if that helps.

Type "Troubleshooting" in the
Windows Search bar and press Enter.

1. Click on "View All" in the top left corner.
2. This will display the list of troubleshooters which are built-in in the computer. You can click on Hardware and Devices from the list and you can run the troubleshooter.

Also I would suggest to check if there are any update pending with regard to drivers and to do so, please follow steps mentioned below.

1. Search for Device Manager in
   Windows search bar.
2. Click on Device Manager.
3. Check if there Yellow Exclamation Point in the list of drivers.

Make sure Windows is up to date.

Hope it helps.

Manjunath H

Microsoft Community – Moderator