Windows 10: Has anyone had trouble setting a PIN on new laptop?

I am trying to set up a microsoft account on a brand new computer. I have created the username and password however when I select set up PIN it says 'We weren't able to set up your PIN. You can try again, or skip this step and set up a PIN later' It won't allow the skip and I have tried again. It just takes me back to the log in screen??s

:)

 

Cannot set up PIN after Creators Update

In this case, we recommend to repair and set up a new PIN by doing the following steps:

• Open File Explorer and browser to this location:
  

C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC

• Delete everything within that folder. You must be logged in as the Administrator to do this.
• Go to Settings > Accounts > Sign-in Options.
• Click Add a PIN again and set your PIN.
• PIN sign in should work moving forward.

Let us know if the steps above works.

 

pin setup goes wrong and skipping this step does not work.

Hi



Welcome to Microsoft community.



I understand you're having trouble with setting up a Hello Pin on your new laptop. This seems like a frustrating issue, but let's try to troubleshoot it together.

Firstly, make sure your device is connected to the Internet. The Hello Pin setup process requires a functioning Internet connection to communicate with Microsoft's servers.

Secondly, try the following steps:

1. Press the "Windows" key + "I" to open settings.
   
2. Go to "Accounts" and then to "Sign-in options".
   
3. In the "Windows Hello Pin" section, click on "I forgot my PIN".
   
4. Follow the instructions to set up a new PIN.
   

If the above steps don't work, you can try to remove your Microsoft account and then add it again:

1. Press the "Windows" key + "I" to open settings.
   
2. Go to "Accounts" and then to "Your accounts".
   
3. Select the account that's causing trouble and click on "Remove".
   
4. Restart your computer.
   
5. After the restart, go back to the "Your accounts" section and click on "Add an account".
   
6. Follow the instructions to add your Microsoft account again and try to set up the Hello Pin.
   

Best regards



Derrick Qian | Microsoft Community Support Specialist

 

Trouble saving voicemail number

To access my voicemail it is my phone number, a pause and 4 digit pin.



I did the following steps:

• Turned off default voicemail number
• Added a , (for pause) at end of my phone number
• Added the 4 digit pin

I get the following error message We're having trouble saving your voicemail number right now. Try again later.



Any suggestions on how to correct this?