Windows 10: Has Microsoft windows support to address malware been subcontracted to a company that...

My wife's computer suffered a malware attack, allegedly detected by something called "Microsoft Defender". Her computer was frozen except for a continuous visual and oral warning to call a specific phone number for help. We DID NOT call the number. Instead, I searched for a Microsoft contact phone number on line. After much searching and fruitless attempts to find a working number, I found "805 398-0533" listed for windows tech support contact. I called the number. The tech that answered was not "Microsoft Tech Support" per se, but stated that his firm was endorsed/licensed/permitted by

:)

 

support company

rather than paying a third party for support, you should first contact the company responsible for the software you are experiencing problems with, there is often some level of free support available,

support here is free, experts will attempt to talk you through resolving your issue rather than gain access to your computer.

if the answer suggested is not clear or easy, you only need to ask for clarification or step by step instructions.

 

Microsoft Botches Up UEFI Support for Windows 7 on ASUS Motherboards



Microsoft suggests updating to Windows 10 to patch Windows 7

• 
  
  
• Chris Merriman
• 
  @ChrisTheDJ
• 05 May 2016

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9 Comments

MICROSOFT HAS confirmed a potentially lappy-borking problem that it won't be fixing, because Windows 7.

Woody Leonhard, the respected Windows columnist, points to a problem involving Asus motherboards, which also appear rebadged in a variety of other manufacturers' machines, and the activation of UEFI Secure Boot for Windows 7 in a patch KB3133977.

Short version: install update, welcome to Borksville, population you.

Both Asus and Microsoft acknowledged the problem. Microsoft entitled the article "BitLocker can't encrypt drives because of service crashes in svchost.exe process in Windows 7 or Windows Server 2008 R2", but we prefer to just call it "Trevor for brevity."

The firm's advice was that it's an optional update, leave well alone, you'll be fine, or alternatively turn secure boot off.

Then Microsoft did a silly, silly thing.

It moved the update from 'optional' to 'recommended' and anyone who reads this site regularly will know what happens when Microsoft does this. That's right boys and girls - it makes it automatically install, unless you've specifically told your machine not to.

So now, if you have one of the affected motherboard and you keep your security updates automatic like wot Microsoft recommends, then your machine will stop working properly.

We should add it's not permanently bricked, but it will take some mucking about in the BIOS to fix and that's a pain even for an experienced computer user.

Microsoft has, by offering a workaround, suggested heavily that it won't be fixing the problem, though we have asked the question, so expect a response in about a fortnight.

But the real kicker is this piece of advice: "Note The Secure Boot feature is supported in Windows 10. To learn more about the security advantages of this feature and about the upgrade path from Windows 7 to Windows 10, go to the following Windows website"

Holy toledo, this company really knows how to rub people up the wrong way.

After all - if the advice is to manually avoid the update or move to a version of the operating system where there's virtually no control over updates, then Microsoft is dealing in massive contradictions.

A more cynical site would suggest that it's yet another example of Microsoft running Windows 7 into the ground and adding built in obsolescence to encourage quicker updates. But we're not that sort of site.

Its the patching to force secure boot that is the problem win 7 does not support secure boot
hence it borks systems and well microsofts answer is Cactus >your Asshole > insert

from the inquirer

 

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