Windows 10: Has OneDrive crapped itself and lost all my files?

I'm pretty worried that I've trusted OneDrive to keep a secure copy of my files. My day has been getting progressively worse as I try to resolve this situation.So after unlinking, reinstalling, and trying to log in again after the app stuck at signing in, I'm still stuck at the same place. I've also tried doing some resets as suggested on a Microsoft page, and even the web page for my files has Something went wrong please try again or refresh the page General exception.Honestly Just logged in as usual this morning and I've utilised the save space on this computer feature'' so I'm not a fan of

:)

 

Onedrive

Hi Hiatt,



Thank you for writing to Microsoft Community Forums.



I suggest you to refer the article Find
lost or missing files in OneDrive for more information regarding the missing files.



If the issue still persists please follow the steps to contact
OneDrive support for further assistance on this issue.

1. Login to OneDrive.com.
2. Click the ? Help icon on the top banner of the page.
3. Select Email OneDrive support for the further assistance.

Muralidhar

Microsoft Community Moderator

 

Windows 10 - OneDrive

Right click on the app and one of the properties has an option to not automatically start it. Uncheck, restart the computer, and it should stop. If you want to go another step further, find the OneDrive app in the start menu, right click on it and uninstall.

If that is still insufficient, there is a batch uninstaller for OneDrive available online. I can copy the code here if you need it.

 

Onedrive is missing files

Hi，ConfusedandFlustered

Thank you for your reply and patience.



According to your feedback, BitLocker and OneDrive are completely independent and there is no BitLocker encryption affecting OneDrive file loss.



We are sorry to say that OneDrive web side is the ultimate measure to retrieve lost data, if all else fails, then you may need to try third-party data recovery software options to help you recover your files. However, their success may vary and complete recovery is not guaranteed.



Future precautions:

1. Always make sure to back up important files in a separate location, such as an external hard drive or other cloud service.
   
2. Be careful when deleting folders, especially those related to the system or applications. Always check the contents before deleting.
   

It is again recommended that you submit your suggestions by sending an email to the OneDrive Support team to help you resolve account issues and attempt to retrieve lost data.



See step-by-step instructions: Find lost or missing files in OneDrive - Microsoft Support





Thank you for your support and understanding, and we wish you a happy life.

Best regards，

Jennie | Microsoft Community Support Specialist