Windows 10: Have a black box with sound controls appearing whenever I play any video including movie...

Black box with sound controls appears and cant be removed. Appears top left of window along with a separate volume control. How do I get rid of this nothing I have tried works. Disabled and removed sound driver and re-installed, Deleted the device and re-installed nether worked. Help!

:)

 

windows 10 sound and video plays on dvd but only video plays on downloaded movies

windows 10, sound and video plays on dvd but only video plays on downloaded movies

 

No surround sound on purchased movies

Hi,

Thank you for posting the query on Microsoft Community.

I appreciate your interest on Windows 10.

I understand your concern and will help you with the issue.

Before we proceed, I would like you to answer the following question:

• 
  What is the make and model of the computer ?
  
• 
  What is the make and model of the sound card?
  
• 
  Does the issue occur with the movies downloaded from Movies and TV app?
  

I suggest you to follow the steps below:

Method 1

I Suggest you to check the quality of videos downloaded from the app, if the issue occurs only with the movies downloaded from Movies and TV app. If the issue doesn't occur in other videos saved on the computer and persists even after download
the HD movies from the app then I suggest you to run the app troubleshooter and check.

To do so, please follow the below link and check if that helps.

http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

Method 2

If the issue occurring with both the movies from the app and the videos saved on the computer then I suggest you to go to sound settings and select speaker type as 5.1.

To do so, please follow the steps below:

• 1. Press Windows key + X and select control panel.
• 2. Click on Hardware and Sound, and then clicking Sound.
• 3. Click the Playback tab, select Speakers, and then click
  Configure.
• 4. Under Audio Channels, select which speakers are present in your
  speaker configuration, and then click Test. You should hear a
  tone play in each speaker. Click Next, and then follow the directions to continue the configuration process.
• 5. Select 5.1 surround in the option and click on
  OK.

Note: Your sound card determines which options you see during the speaker configuration process. For example, if you're using a mobile PC with internal speakers, you might only see Stereo in the Audio Channels section.

If issue persists,


Method 3

Update the Sound card driver and check if it helps.

Follow the steps to update the Sound card drivers.

a. Press Windows Key + X and then click Device Manger.

b. Search for Sound, Video and Game Controllers and expand it.

c. Right click on the soundcard driver and select
update driver software.



Please get back to us with the updated status. WE will be happy to assist you further.

 

Avi videos not playing in movie maker

Hi,

Thank you for posting in Microsoft Community.

Does it show any error?

Have you installed the Codecs?

Though Windows Movie maker support AVI format, sometime we still encounter AVI won't play in Windows . If the AVI files are not corrupt, the main reason may be the AVI video codec problem. If the AVI file was encoded with a non-Microsoft codec or with a
codec not installed on your Windows, you will fail to play this kind of AVI video.

I would suggest you to follow these methods and check.

Method 1:

Run Hardware Troubleshooter

Follow these steps to run the troubleshooter.

a. Press the ‘Windows + W’ key on the keyboard.

b. Type troubleshooter in the search box and then press enter.

c. Click hardware and sound and run the
hardware and device troubleshooter.

I also recommend you to install the latest version of Movie Maker and check the issue.

Please reply to us with the status of the issue.

Thanks.