Windows 10: Have issues getting into live mail keep getting this message

Can someone please help to resolve? Thanks

:)

 

Windows Live Mail Calendar

Hi,

I realize the inconvenience you are experiencing with Windows Live Mail. I will certainly help you with the issue.

I would like to know a few information:

• 
  Which version of Windows Essentials have you installed on your PC?
  
• 
  Which Email domain did you configure with Windows Live Mail?
  

I would also suggest you to follow the steps mentioned below:

Method 1:

Repair Windows Live Mail

Refer to the steps mentioned below:

• 
  Press Windows Key + R
  
• 
  Type appwiz.cpl
  
• 
  Right click Windows Live Essentials
  
• 
  Click Uninstall/Change
  
• 
  Click Repair all Windows Live Programs
  

If the issue still persists, proceed to Method 2.

Method 2:

Remove and Reinstall Windows Live Mail referring to the link mentioned below:

How to remove and reinstall Windows Live Essentials - Microsoft Support

Hope this information helps.

Please get back to us with an update on the issue, we will be happy to help

 

Live mail

Hi Norfbert,

We need to clarify some information for us to provide possible solutions to your concern.

• Are you using Windows 10 Mail app, Outlook.com web app, Office Outlook or Windows Live Mail?
• If you are using Office Outlook or Windows Live Mail, which version are you using?
• Are you getting any error messages?
• Have you made any recent changes or received an update before this issue occurred?
• What troubleshooting steps have you tried so far?

We'd appreciate any additional information you may provide.

 

Live Mail Issue

To help fix this issue with your Live Mail, you can follow the steps below:

• Remove both your personal and business accounts by following the steps provided in this
  
  article.
• Repair the Office application. Information are on this
  link.
• Re-add your personal and business accounts.

Let us know how it goes.