Windows 10: Having a keyboard issue

The keys dont work on the keyboard unless I hold it down then it stutters and outputs the same key 3 or more times. I just updated and restarted the laptop

submitted by /u/MRkillALL777
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:)

 

Having keyboard issues. N550-JV

Hello Douglas,

Problems with the keyboard have a lot of factors to consider. To isolate the issue, we would like you to answer the following questions:

• Does the issue happened to all keys on your keyboard?
• Which Windows 10 version and build is installed on your device?
• What other troubleshooting steps have you done so far ?

In the meantime, you can visit this support website to run the troubleshooter and check other steps that can help you address the issue:

Mouse, touchpad, and keyboard problems in Windows.

Looking forward to your response.

 

keyboard issues

Hello Suresh,

We know it's frustrating when things don't work as expected. Let me assist you with this.

Please share this information to assist you better.

• 
  What is the make and model of the computer?
  
• 
  Did you try to check if the issue persist while using other keyboard?
  
• 
  Are you facing the same issue with an
  on screen keyboard as well?
  

Use the On-Screen Keyboard (OSK) to type.

http://windows.microsoft.com/en-US/windows-8/type-with-the-on-screen-keyboard

I suggest you to follow the methods below and check if it helps:

Method: 1

I suggest you to run hardware & devices troubleshooter.

• 
  Press “Windows key + X” and type “troubleshooting”.
  
• 
  Select “Troubleshooting”.
  
• 
  Select “View all” on the top left corner.
  
• 
  Click “Hardware & Sound”.
  
• 
  Click “Hardware & devices”.
  
• 
  Follow the on-screen instruction to run the troubleshooter
  

Method: 2

Uninstall and Reinstall the Keyboard Drivers.

Step 1: Uninstall the Keyboard Drivers

1. Press “Windows Logo” + “X” keys on the keyboard.

2. Click on “Device Manager” from that list.

3. Search for the Keyboard from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the
driver software for this device” you may select that and then remove the corrupted drivers from the computer.

4. Follow the on-screen instructions to complete it and then restart the computer if prompted.

After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

Update Driver Software from the Manufacturer’s website:

Step 2: Go to the Computer manufacturer’s website and search for the latest Windows 10 drivers available for the Keyboard and then install it by following the instructions given in the website.

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

 

I"m having a problem with the keyboard in Windows 10

Hi Robert,

I realize that you are facing issues with the keyboard. I will try to help you with this issue.

• 
  Did you make any changes to the PC prior to this issue?
  

Suggest you to plug in an external keyboard to the laptop to check if that helps.

Further you may also use the onscreen keyboard to check if that helps.

Follow these steps to launch the On-screen keyboard:

• 
  Press Windows key + R to get the run window.
  
• 
  Type “osk” and hit enter to launch the On-screen keyboard and check if this helps.
  

Keep us informed to help you further.

Thank you.