Windows 10: Having a problem with my display it is on but it is black can someone please help. It's one...

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:)

 

Issue with black screen, dual display, ATI Integrated GPU

Hi,

I suggest you to follow the below methods and check if it helps.

Method 1: I suggest you to go to device manager and disable the display drivers, check whether the issue persists or not.

• Press Windows + X keys and click
  Device manager.
• Click to expand Display adapters, right click the second adapter and click
  Disable.
• Restart the computer and check whether the issue persists or not.
• Repeat the same steps to disable the first display adapter and check if it helps.

If you find the issue is with anyone of the display adapters then, I suggest you to update the display drivers from the manufactures website for Windows 10 and check if it helps.

Method 2: I suggest you to follow the steps form the below article for
“Black Screen” issues and check if it helps.

Troubleshoot black screen problems

http://windows.microsoft.com/en-us/windows-10/troubleshoot-black-screen-problems

Please get back to us with an update on this issue, we will be happy to assist you further.

Thank you

 

I am having black screen issue with Lenovo all in one pc.

Hi Antony,

This issue may occur due to corrupted system files running on your computer. For better assistance, we would like to ask the following:

• Have you made any recent changes on your computer prior to the issue?
• Is there an error message displayed when experiencing the black screen?

Meanwhile, we recommend that you follow the troubleshooting steps provided on this article:
Troubleshoot black screen or blank screen errors. Based on your description, we suggest that you focus
on the steps under this section: I see a black or blank screen after signing in to Windows 10.

We'll keep an eye out for your response.

 

How to Uninstall Windows 10 whilst having black screen problems

Hi,



Thank you for posting the query on Microsoft Community.

I understand your concern and will assist you to resolve this issue

Black screen errors can be caused by a variety of hardware, firmware, driver, or software issues.

I suggest you to follow the steps below and check if it helps.

Method 1: I suggest you to update drivers and check if that helps. If that issue persist please uninstall and reinstall latest drivers available in manufacturer website.

• Press “Windows + X” and select Device manger.
• Select Display Adapter and expand the driver icon.
• Right click on the driver icon and click on Update.
• Follow the onscreen instructions to update the driver.

You can delete the test account.

Refer the link below and check if it helps

http://windows.microsoft.com/en-in/windows-10/troubleshoot-black-screen-problems

Hope this information is helpful. Please do let us know if you need further assistance with Windows, we’ll be glad to assist you.