Windows 10: Having frequent BSOD while playing games & using Zoom. Please help

Discus and support Having frequent BSOD while playing games & using Zoom. Please help in Windows 10 BSOD Crashes and Debugging to solve the problem; For the past month and a half I have been getting frequent BSODs when playing video games Borderlands 3 & Cities Skylines and less often using Zoom.... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by JackVDH, Mar 7, 2021.

  1. JACKVDH
    JackVDH Win User

    Having frequent BSOD while playing games & using Zoom. Please help


    For the past month and a half I have been getting frequent BSODs when playing video games Borderlands 3 & Cities Skylines and less often using Zoom. It's very frustrating, as Device Manager never shows any issues. Driverview shows a bunch of drivers highlighted in red, but I don't really know what that means. I reinstalled Windows and wiped my computer clean a few days ago, hoping to fix the problem, but it didn't work.


    BSOD errors I've received before & after reset:

    SYSTEM_SERVICE_EXCEPTION

    KERNEL_SECURITY_CHECK_EXCEPTION

    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

    KERNEL_SECURITY_CHECK_FAILURE

    DRIVER_IRQL_NOT_LESS_OR_EQUAL


    What's failed:

    win32k.sys

    bam.sys

    nvlddmkm.sys

    rt640x64.sys

    dxgkrnl.sys

    among others, these are all I've gotten pictures of


    Current Windows build:

    Windows 10 Home - Version 20H2 - Build 19042.844

    Graphics driver is up-to-date.


    I have the minidumps from my last three BSODs all post-reset. I have no extra antivirus installed and not many programs installed games, Spotify, Steam, Discord, etc. Office Suite, Adobe Suite.


    Not sure if it'll be relevant, but here are my hardware specs: Custom built, so no system integrator drivers

    Ryzen 5 3600

    RTX 2060

    Gigabyte b450m DS3H

    Gskill Ripjaws V 3600mhz CL18 2x8gb x2. 2nd kit purchased in January, and I think my problems started after that

    1TB M.2 SSD

    I'm not really sure what to do next. Any help would be SO greatly appreciated.


    Thanks,

    Jack

    :)
     
    JackVDH, Mar 7, 2021
    #1
  2. EESHWAR KUMAR
    Eeshwar Kumar Win User

    BSOD When playing games

    Hi Jackson,

    Thank you for contacting Microsoft Community.

    Please share the information requested below:

    • Does the BSOD occur while playing a particular game?
    • Is the game downloaded from Windows Store?

    I suggest you to update the Graphic Card drivers by following the steps provided below and check if it helps.

    • Press Windows key + X, select Device Manager.
    • Expand Display Adapters.
    • Right click on the driver and select Update Driver Software.
    • Follow the on-screen prompts to update.

    Refer the link below for more information:

    http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

    Hope this helps. Keep us posted on the status for further assistance.
     
    Eeshwar Kumar, Mar 7, 2021
    #2
  3. NIGELYARDLEY
    nigelyardley Win User
    I have been having BSOD frequently

    Hi James

    Can you try the suggestion in step 2.

    The games should still run with those items disabled and will allow you to check for a BSOD again.

    Thanks
     
    nigelyardley, Mar 7, 2021
    #3
  4. MENANICO
    menanico Win User

    Having frequent BSOD while playing games & using Zoom. Please help

    BSOD playing various games

    Hello everyone, i would love to get some help whit my problem. As the title say i get different BSOD when i play games like Dragon age or Assassin creed.
    Here's a link to a post in tomshardware forum, they suggested me to ask in this site: BSOD when playing games - Windows 10 - Toms Hardware
    You can find some information in there, if you need more i will do anything to simplify your job.
     
    menanico, Mar 7, 2021
    #4
Thema:

Having frequent BSOD while playing games & using Zoom. Please help

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