Windows 10: Having issues with My Book Live Duo personal cloud on Windows 10?

Hello,

Is anyone else having issues with My Book Live Duo personal cloud on Windows 10?

On windows 7 and Windows 8.1 the device was always found and could be used for my system backups.

On my new machine, Dell XPS 8900, running Windows 10 Pro the drive disappears.

I had setup File History to backup to My Book Live Duo and it works for a couple of days and then the backup fails due to the drive not being found.

I tried to contact Western Digital, but my device was "Out of Warranty' So much for customer service, but that is another issue.


Has anyone had this issue who may have found a solution?


Thanks


Stu

:)

 

Windows 10 does not show "WDMyCloudMirror" Device since upgrade

Hi Tina,

Thank you for posting on Microsoft Communities.

I will be glad to help you with the issue you have with the computer. I understand the frustration when things don't work the way it should.

The WD My Cloud, WD My Cloud EX4, My Cloud EX2, My Cloud Mirror, My Book Live, My Book Live Duo and WD TV Live Hub Media Center use the
WD Discovery software for automatic drive mapping. Please see the links below for assistance mapping a drive using this utility:

• For assistance finding or installing WD Discovery, please see
  Answer ID 10441: How to install WD Discovery on Windows.
• For help mapping a drive letter using WD Discovery, please see
  Answer ID 10442: Mapping a drive letter on a WD Network hard drive using WD Discovery.

Please reply with the results, we will be glad to help you further.

Thank you.

 

WM6, Windows Live Hotmail Contacts - configuring?

Having the same issue with the Pantech as well. Moved from a Dash (which had Windows Live included, with a WM application for both Messenger and Hotmail) to the Duo (which has HTML/Web interface for Hotmail and some weird hybrid messaging application for AOL/Live/Yahoo
that is totally clunky compared to the Live application). How do you get Windows Live on an ATT Pantech Duo? About to return the device if I have to go backwards here.

 

There are lots of posts on various forums concerning external HDs not being recognised by Windows 10, I had the same problem myself with a Seagate. I had to continuously unplug the device from the USB & power for it to be recognised, I eventually copied all the contents to my PC & used diskpart to clean it, then initialised it to use .gpt within disk management. Worked for a while then it would only read 2Tb of the 5Tb drive so bought an new 3Tb drive.
My 8 Tb has had no problems but that is left plugged in.

You could try unplugging the HD from the mains & USB then plugging in again.

 

I have stopped using File History