Windows 10: Having paid to rid my "casual games" of adverts, now they will not open. No error message,...

I paid a 12 month subscription so that I could play battleships and mahjong so around £20 in total only for them no longer to open.What do I need to do to gain access to these casual games?R

:)

 

Problem with Microsoft Casual Games

Recently, when I try to open Microsoft Casual Games, I have been getting the following error message,

"(Game Name) is not available in your account. Here's the error code in case you need it: 0x803F8001".

How can I resolve this?

 

Casual Games

Hi Desmond,

Thank you for posting the query on Microsoft Community.

Sorry to know that you are unable to access games.

When you say casual games, what games are you referring to?

For Store issue:

Try to run the troubleshooter for Windows apps and check:

http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

I would suggest you to follow the steps:

• Open the Task manager. Here’s a tip: Press CTRL+Shift+ESC.
  
• Click File > Run New Task.
• Make sure you have a check mark beside “Create this task with administrative privileges”.
  
• Type CMD.
• Type the following 4 commands at the CMD prompt:
  
  dism /online /cleanup-image /restorehealth
  
  sfc /scannow
  
  powershell
  
  Get-AppXPackage -AllUsers |Where-Object {$_.InstallLocation -like "*SystemApps*"} | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
  
• Close the CMD window.
• Check to see if the issue is resolved. If not, restart the PC.

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.

 

Ms Casual Games

Check the Startup tab in Task Manager. If those items are listed there, you can right click and disable them.