Windows 10: Having Problem Shutting Down My Computer Properly (Windows 10)

Discus and support Having Problem Shutting Down My Computer Properly (Windows 10) in Windows 10 Support to solve the problem; I often have problems shutting down my computer properly, and I can't seem to track down the exact cause for the issue. It happens every few weeks:... Discussion in 'Windows 10 Support' started by abigail, Jul 28, 2016.

  1. abigail Win User

    Having Problem Shutting Down My Computer Properly (Windows 10)


    I often have problems shutting down my computer properly, and I can't seem to track down the exact cause for the issue.

    It happens every few weeks: once in a while I will attempt to shutdown my computer and everything seems to go just fine - except for the fact that the power button is still lit at which point I'm forced to hold that button down until the computer shuts down completely. As I said this happens every few weeks (although it seems to be happening more frequently as of late), and I've tried everything I can think of to resolve the issue - multiple virus scans report nothing suspicious, SFC and CHKDSK scans are fine, I've turned off hybrid shutdown (and gone through the power settings as well)... I don't get it.

    What is interesting though is the fact that a TPM error precedes every instance of this problem. Whenever I go through my event viewer after the problem occurs, I will find an error telling me that "the device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used.

    Every. Single. Time.

    Without fail. It could be 30 minutes before the problem, it could be several hours. But it ALWAYS precedes the shutdown problem. At this point I've taken to checking the event viewer every half hour because I know that if I spot that TPM error, then BANG - I'm going have a problem shutting down the computer later.

    I don't know anymore, I'm just hoping somebody here can help because I'm not nearly knowledgeable enough when it comes to computers.

    Everything else seems to work fine, and I'm not having any other symptoms. I just want to know why I'm having this problem every once in a while and what the connection is between that and the TPM errors.

    :)
     
    abigail, Jul 28, 2016
    #1

  2. about power off

    i have a Dell laptop. when shut down the window then not properly shut down this problem is happen when upgrade win 10 , before win 10 system shut down properly but not now

    please resolve this query
     
    AruneshKumarUL, Jul 28, 2016
    #2
  3. Bourne957 Win User
    closing down and sleep function

    I installed windows 10 education and always there was problem of shutting down and sleep. My PC would not go to sleep or shut down. the power light would always be on. So every time I shut down my computer, I had to press the power button and every time
    I put to sleep, I had to restart by pressing the power button.

    So I installed windows 10 pro. Quite amazingly the problem is gone now. My PC goes to sleep and shuts down normally.

    Also, intel rapid storage technology driver was not working properly in windows 10 education. It is now working properly in windows 10 pro. Maybe that was the reason.
     
    Bourne957, Jul 28, 2016
    #3
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Having Problem Shutting Down My Computer Properly (Windows 10)

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