Windows 10: Having problem with Microsoft photos...

I had to re-install Microsoft Photos because of a clitch in the old one. With the new download, the program opens, but now I can't move ahead on the photos. The photo appears, but the arrows that click the photos to the next photo are not on the photo. Can you help?.

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WINDOWS 10 MICROSOFT PHOTO APP

Hello,

Welcome to Microsoft Community.

The Photos app brings together pictures from all your devices using OneDrive, so that you can browse them by date, album or folder. It also automatically enhances photos, and creates albums for you, to showcase your best shots.

I suggest you to follow the methods below and check if it helps:

Method 1:

I suggest you to change the Default apps in the setting app and verify the result. You may follow the steps in the below:

• Go to settings and system.
  
• Click on Default Apps and select the appropriately.
  

Method 2:

I suggest you to reinstall Photo app using the PowerShell command
and reinstall using the Windows store. Follow the below steps.

• Open the　Start　menu, type　Windows PowerShell　in the search bar.
  
• Right click on the　Windows　PowerShell　and select　Run as　administrator.
  
• Enter the below command to uninstall the Photo app.
  

• 　　get-appxpackage　　*Microsoft.Windows.Photos* | remove-appxpackage
  

More reference:

Get help with Windows Photos app - Microsoft Support

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

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Microsoft Photos

Hi Catherine,

We would like to know more information about this concern. Please answer the following questions:

• Have you tried opening some of the pictures to a different computer?
• Is there any error message when you open a picture?
• Is it only happening with photos?

We also suggest that you reset Photos application by following these steps:

• Click Windows icon.
• Choose Settings or Gear icon.
• Go to System.
• Click Apps & features then click Photos.
• Select Advanced options then Reset.

Looking forward to your reply.

 

Windows 10 Microsoft Photos has stopped working.

Hi Roger,

This issue often caused by a corrupted files. For us to have your Photo app working, we suggest that you restore Photos app package by following these steps:

• Click on Start.
• Type PowerShell, and select Windows PowerShell
  from the list of result.
• Type this command and press Enter:
  • Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}
• Restart your computer. Check if the issue persists.

Let us know if the steps above helped you to resolve the issue.