Windows 10: HDCP 2.2 support always false

My desktop's edge always showed HDCP 2.2 support: false.HDCP 2.2 support : falseOn the other hand, my laptop HDCP 2.2 support is true with the same cable+monitor.1.My desktop's Nvidia RTX4060 driver is the latest: version 566.362.My desktop's Edge is the latest: 131.0.2903.146 also tried to reset default many times3.My HEVC is the latest version HEVC installed : true HEVC activable : true HEVC version : HEVC:2.2.10.04. Monitor: Samsung M7 support in my laptop.5. Cable: support HDCP in my laptop.6. Windows: Win11 2

:)

 

calling level 2 support

Hi,



Thank you for posting your query in Microsoft Community.



I understand your concern and will assist you to resolve this issue

I suggest you to follow the steps below and check if it helps.

• 
  Press windows key, and type Contact Support.
  
• 
  Select Services and apps.
  
• 
  Click on Windows.
  
• 
  Click on Technical Support.
  
• 
  There you will be able to contact the Technical support.
  

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help

 

Windows 11 multiple display connection failure due to HDCP Restrictions.

Hi Chandana Gurunath Rao,

Welcome to Microsoft Community.

Here are a few suggestions to help you troubleshoot and potentially resolve the issue:

1. Update Display Drivers: Ensure that you have the latest display drivers installed for your Acer laptop. Visit the Acer support website or the website of the graphics card manufacturer (e.g., Intel or NVIDIA) to download and install the most up-to-date drivers compatible with Windows 11.
   
2. Update Firmware: Check if there are any firmware updates available for your USB-C to Dual HDMI Adapter. Visit the manufacturer's website for the adapter and download any available firmware updates. Updating the firmware may help resolve compatibility issues.
   
3. Disable HDCP: Temporarily disabling HDCP might help determine if it's causing the issue. To do this, follow these steps:
   
   • Right-click on the desktop and select "Display settings."
     
   • Scroll down to the "Advanced display settings" section and click on "Display adapter properties for Display X" (where X represents the secondary display).
     
   • In the properties window, navigate to the "Monitor" tab.
     
   • Uncheck the box that says "Hide modes that this monitor cannot display."
     
   • Click "Apply" and then "OK" to save the changes.
     
   • Repeat these steps for each secondary display.
     
   Disabling HDCP may allow you to browse websites without the secondary displays turning off. However, keep in mind that HDCP is an important content protection feature, and disabling it may prevent you from accessing certain content that requires HDCP.
   
4. Check USB-C Adapter Compatibility: Verify that the USB-C to Dual HDMI Adapter you're using is compatible with Windows 11 and supports HDCP. Check the manufacturer's website or contact their support for any known compatibility issues or firmware updates specific to Windows 11.
   
5. Contact Support: If the issue persists, it's recommended to reach out to the support channels of both Acer and the manufacturer of the USB-C adapter. They can provide more specific guidance or potential solutions based on your laptop model and the adapter you're using.
   

It's worth noting that compatibility issues can sometimes arise due to a combination of hardware, drivers, and software updates. Hopefully, one of these suggestions will help you resolve the issue or at least narrow down the potential causes.

Please feel free to let me know if you have any questions.

Kind regards,

Manson | Microsoft Community Support Specialist

 

Type Cover 2 not working with WIndows 10 (Release)

So, after suggesting checking for firmware updates, it does appear there was a firmware release July 23, 2015 that resolves this issue. The step-by-step directions as well as the firmware release history for the Surface Pro 2 can be found here.