Windows 10: HDMI port not recognizing second monitor -- Device had a problem starting igfx

Had my monitor plugged in and working while my computer restarted from a Windows update. After the restart, the computer does not react at all when things are plugged into the HDMI port; my monitor realizes it's being plugged into something, but then it says nothing is detected...The HDMI cable and monitor still both work, I checked them with another computer. I have already tried all the troubleshooting methods including but not limited to:

• Restarting Computer/Monitor
• Un-installing Driver --> Computer Restart
• Updating Driver --> Computer Restart
• Rollback Driver --> Computer Restart
• Windows+P
• Manually Detect monitor in the Display Settings
• Rolling back the most recent Windows update

Each and every time I try working with the driver, I get this event log, even though it is telling me "the device is working properly"


Log Name: Microsoft-Windows-Kernel-PnP/Configuration

Source: Microsoft-Windows-Kernel-PnP

Date: 3/2/2021 12:14:26 PM

Event ID: 411

Task Category: None

Level: Error

Keywords:

User: SYSTEM

Computer: Mycomputer

Description:

Device PCI\VEN_8086&DEV_5917&SUBSYS_225C17AA&REV_07\3&11583659&0&10 had a problem starting.



Driver Name: oem113.inf

Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}

Service: igfx

Lower Filters:

Upper Filters:

Problem: 0x0

Problem Status: 0xC00000E5

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />

<EventID>411</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>0</Task>

<Opcode>0</Opcode>

<Keywords>0x4000000000000000</Keywords>

<TimeCreated SystemTime="2021-03-02T18:14:26.2475141Z" />

<EventRecordID>1394</EventRecordID>

<Correlation />

<Execution ProcessID="4" ThreadID="12972" />

<Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>

<Security UserID="S-1-5-18" />

</System>

<EventData>

<Data Name="DeviceInstanceId">PCI\VEN_8086&amp;DEV_5917&amp;SUBSYS_225C17AA&amp;REV_07\3&amp;11583659&amp;0&amp;10</Data>

<Data Name="DriverName">oem113.inf</Data>

<Data Name="ClassGuid">{4d36e968-e325-11ce-bfc1-08002be10318}</Data>

<Data Name="ServiceName">igfx</Data>

<Data Name="LowerFilters">

</Data>

<Data Name="UpperFilters">

</Data>

<Data Name="Problem">0x0</Data>

<Data Name="Status">0xc00000e5</Data>

</EventData>

</Event>


This is becoming increasingly frustrating because it's in the middle of a workday, and I don't have any IT support.

:)

 

HDMI Port Stopped Working

I generally use a second monitor via an HDMI cable while working. However, it stopped working today.

I checked these:

• Windows cannot detect a second monitor when HDMI cable is connected to the second monitor.
• HDMI cable which I use works if another device is connected to the second monitor.
• My computer detects my HDMI-to-VGA converter through HDMI port.

My computer runs Windows 10 Home with latest updates installed.

I suspect this is due to a driver error. How can I fix this problem?

 

Windows 10, second monitor is not working

Hi,

Have you tried connecting the secondary monitor directly through the HDMI ports?

You have mentioned that you are able to see only one 'Generic PnP monitor' displayed in the device manager. In this case I would suggest you to check if the Device is listed as a hidden device. Click on the 'View' option in the device manager menu and click
on 'Show hidden devices' and check if the second monitor is listed now. If not, then visit the manufacturer's website to download the latest drivers and install it in compatibility mode and check if it recognized by the device manager. Let us know the results
for further assistance.

 

second monitor on HDMI not recognized anymore after 3 days

My 1st monitor is connected with an KVM switch using the VGA port of my desktop.

It worked perfectly with windows 7 for many years and with windows 10 since last year.

In February I got myself a second monitor which I attached directly to my desktop using the HDMI port of my Intel HD4600 built in graphics (MSI H87-G41 PC mate mobo)

Windows recognized the 2nd monitor instantly and I configured it as 2nd monitor on top of my 1st VGA monitor.

After 3 days when I booted my PC in the morning the 2nd display was not recognized anymore.

I tried to detect it with the button in the display settings dialogue but no success.

I tried a different HDMI cable and a reboot but no success.

To windows the 2nd monitor was just not there.

Then I updated the Intel driver and "quel surprise" the 2nd monitor was recognized again.

BUT, after another 3 days the HDMI monitor was lost again.

Same problem as above.

I reverted to the older graphics driver from the MSI support page for my mobo and the monitor was recognized again.

BUT, once more after 3 days when I booted my PC the 2nd monitor stayed black.

Same as before, windows just did not recognize it.

I remembered that I also had an DVI output on the mobo, so I connected the 2nd monitor using DVI.

With this, my setup is working for more than a week now.

I have no clue what is going on here.

What makes windows not recognize the HDMI connected monitor after 3 days?

I cannot find anything in the system logs but the effect is like a time bomb.

Maybe someone here has an idea what makes the HDMI connection so unstable.