Windows 10: HDR Certification not found

Subject: Inquiry Regarding HDR Certification Issue on ASUS VivoBook Pro 14 OLEDDear Microsoft Support Team, I hope this message finds you well. I am writing to seek assistance with an issue I've encountered on my ASUS VivoBook Pro 14 OLED laptop, Model: M3400QA KW512WS, which is advertised as supporting High Dynamic Range HDR display technology.The problem I am facing is that when I navigate to the display settings on my laptop, I am unable to locate any HDR Certification information or confirmation. As HDR is an essential feature for my laptop and its display capabilities, I am co

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Windows HDR and HDR certifications

In my laptop display settings I have HDR capability however with the Sony HDR Bravia X9055RJ television I use as a monitor it tells me the HDR certification is missing. I purchased this TV directly from Sony so I contacted, or rather was contacted by, Sony support who told me to just ignore it.
I have since then contacted the HDR alliance to find out more about this HDR certification, what it's implications are, why it matters, and what it could possibly mean for me if it is missing from my device but they have neglected to respond to my inquiry.
I have also noticed that when I originally purchased the computer and linked the secondary monitor (TV) to my device that it listed two separate displays available in the display settings menu. I have since had a number of issues related with windows and am yet to hear any resolution on any of the feedbacks I have submitted through the feedback portal and thus have been forced to do a fresh installation of windows with the help of microsoft support and their directions. In doing so I now find that if I look into my display settings it no longer lists two separate monitors as 1 and 2 but now displays monitor 1|2.
So my question is how do I force my computer to recognize the two separate displays as two separate displays and not as a split screen display?
And if you have any information for me on the HDR certification that would also be appreciated.

 

Unable to enable HDR

Hi Nick_whatever

Welcome to Microsoft Office Community Forum.

Thank you for letting me know about the concern, I hope you are doing well today.

I truly understand you really like enable HDR of your computer. The possible cause why it’s not working maybe your PC and display doesn’t meet certain hardware requirements.

I suggest to update your windows first, please follow the steps below:

• Start > and then go to Setting > Update & Security > Windows Update
  
  
  

I would recommend the link below and kindly follow the troubleshooting steps in it.

HDR settings in Windows (microsoft.com)

I would like to ask a video as well showing the error or the issue.

We look forward to your response. If you have other clarifications about this matter, you can get back to us by replying to this post.

Sincerely,

Fatima

Consumer M365 Forum Moderator

Microsoft Community

 

HDR streaming not turning on.

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the concern that the HDR streaming is crashing in your laptop. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below.

• What is the Windows 10 version and Build installed? (Type
  winver in Windows search/Run command)
  
• What is the make and model of the PC?

However, we would like you to update the display/graphics driver to the latest version and also suggest you to refer this article and let us know the status of the issue:

Stream HDR video on Windows 10



We await your response,



Aditya Roy

Microsoft Community – Moderator.